Online Support Representative

Job Description:

Cebu Pacific Air is seeking a reliable and driven Online Support Representative to join our team in Davao City, Philippines. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in the aviation industry.

Responsibilities:
- Provide online support to customers via various communication channels such as email, chat, and social media
- Assist customers with booking flights, managing reservations, and resolving any issues or concerns they may have
- Collaborate with other departments to ensure a seamless customer experience
- Utilize critical thinking skills to troubleshoot and resolve customer inquiries in a timely and efficient manner
- Manage multiple projects simultaneously and prioritize tasks effectively
- Maintain a high level of professionalism and customer service at all times

Requirements:
- Reliable and punctual with a strong work ethic
- Driven and motivated to succeed in a fast-paced environment
- Excellent communication skills, both written and verbal
- Strong critical thinking and problem-solving abilities
- Ability to work independently and as part of a team
- Basic computer skills and proficiency in Microsoft Office applications
- Bachelor's degree in a related field is preferred but not required

Benefits:
- Company transportation provided for employees
- Travel opportunities for training and development purposes
- Joining bonus for new hires
- Opportunity for growth and advancement within the company

Working Environment:
At Cebu Pacific Air, we value autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and inclusive work environment where employees are encouraged to take initiative and contribute to the success of the company.

Deadline to Apply: September 9, 2024

Equal Opportunity Statement:
Cebu Pacific Air is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.