Customer Support Officer - Remote Work

Job Description:

Solaire Resort & Casino is seeking a motivated and hardworking individual to join our team as a Customer Support Officer in a remote work capacity. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer support.

Responsibilities:
1. Provide exceptional customer support via phone, email, and chat channels.
2. Assist customers with inquiries, issues, and escalations in a timely and professional manner.
3. Utilize decision-making skills to resolve customer concerns and provide solutions.
4. Collaborate with team members to ensure a seamless customer experience.
5. Engage in strategic planning to improve customer satisfaction and retention.
6. Maintain accurate records of customer interactions and transactions.
7. Stay up-to-date on product knowledge and company policies to better assist customers.
8. Adhere to company guidelines and procedures to uphold service standards.

Requirements:
1. Strong communication skills and the ability to empathize with customers.
2. Excellent decision-making abilities and strategic planning skills.
3. Proficiency in using customer support software and tools.
4. Ability to work independently and as part of a team.
5. High school diploma or equivalent.
6. Must be hardworking and motivated to succeed.
7. Willingness to learn and adapt in a fast-paced environment.

Benefits:
1. Remote work flexibility, allowing you to work from the comfort of your own home.
2. Visa sponsorship for qualified candidates.
3. Relocation allowance for those who may need to move for the position.
4. Health and wellness initiatives to prioritize employee well-being.

Equal Opportunity Statement:
Solaire Resort & Casino is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and do not discriminate based on race, gender, religion, sexual orientation, or any other protected status.

If you are a customer-focused individual with a passion for providing excellent support, we encourage you to apply for the Customer Support Officer position at Solaire Resort & Casino. Deadline to apply is September 9, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.