**Job Title**: Online Contact Center Assistant
**Company**: Great Deals E-commerce Corporation
**Location**: Davao City, Davao, PH
**Job Type**: Part-time
**Seniority**: Associate Level
**Years of Experience**: 2
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### **Job Description**
Great Deals E-commerce Corporation is seeking a motivated and resourceful Online Contact Center Assistant to join our dynamic team. This is a part-time position based in Davao City, and we're looking for someone with a strong work ethic and a passion for delivering exceptional customer service. Our environment encourages autonomy and independence, trusting employees to excel in their roles.
### **Key Responsibilities**
- **Customer Support**: Respond to customer inquiries via email, chat, and social media promptly and professionally, ensuring a high level of customer satisfaction.
- **Order Management**: Assist customers with order placement, modifications, and cancellations, while providing updates on order statuses and delivery timelines.
- **Issue Resolution**: Identify, investigate, and resolve customer issues and complaints swiftly, maintaining accurate records of interactions and outcomes.
- **Product Knowledge**: Stay informed about our product offerings and promotions to effectively assist customers and enhance their shopping experience.
- **Team Collaboration**: Work closely with other team members to share insights and improve service procedures, ensuring consistent messaging and problem resolution.
- **Feedback Collection**: Gather customer feedback and insights regarding their shopping experience, and relay important information to management for continuous improvement.
- **Data Entry**: Maintain up-to-date customer accounts and order records in our CRM system, ensuring data accuracy and compliance with internal policies.
- **Reporting**: Assist in generating reports on customer interactions, complaint resolutions, and service metrics to evaluate performance and identify areas for improvement.
- **Project Management**: Participate in various projects aimed at improving contact center processes and enhancing customer experience.
### **Requirements**
- **Education**: A bachelor's degree in Business Administration, Communications, or a related field is preferred.
- **Experience**: A minimum of 2 years of experience in a customer service or contact center role, preferably in an e-commerce environment.
- **Technical Skills**: Proficiency in using CRM software and other communication tools; familiarity with Microsoft Office Suite (Word, Excel, PowerPoint).
- **Personality Traits**:
- **Resourceful**: Ability to think critically and problem-solve effectively under pressure.
- **Hardworking**: Strong dedication to meeting goals and providing quality service to customers.
- **Soft Skills**:
- **Project Management**: Ability to manage multiple tasks and projects simultaneously while maintaining attention to detail.
- **Cooperation**: Excellent interpersonal skills and ability to work collaboratively in a team-oriented environment.
### **Benefits**
- **Disability Insurance**: Coverage to support you in case of unforeseen circumstances.
- **Profit Sharing**: Participation in programs that allow employees to share in the company's success.
- **Medical Coverage**: Comprehensive healthcare benefits to ensure your wellbeing.
### **Working Environment**
At Great Deals E-commerce Corporation, we foster a culture of trust and independence. We believe in empowering our employees to take ownership of their roles and to thrive in a setting that values initiative and creativity.
### **Application Deadline**
Please submit your application by **September 19, 2024**.
### **Equal Opportunity Statement**
Great Deals E-commerce Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and walks of life.
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Join us at Great Deals E-commerce Corporation where your passion for customer service can make a real difference! Apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
