Customer Support Assistant

Job Description:

Kumu, a leading tech company based in Davao City, PH, is seeking a dedicated and confident Customer Support Assistant to join our team on a part-time basis. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer support roles.

Responsibilities:
1. Provide exceptional customer support via phone, email, and chat channels.
2. Assist customers with product inquiries, technical issues, and account management.
3. Resolve customer complaints and issues in a timely and professional manner.
4. Collaborate with other team members to ensure a seamless customer experience.
5. Maintain accurate records of customer interactions and transactions.
6. Identify and escalate priority issues to the appropriate team members.
7. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
8. Assist with other administrative tasks as needed.

Requirements:
1. 4 years of experience in customer support roles.
2. Strong communication and interpersonal skills.
3. Ability to work independently and as part of a team.
4. Leadership skills to take charge of customer interactions and provide solutions.
5. Adaptability to handle a variety of customer inquiries and issues.
6. Proficiency in Microsoft Office and customer support software.
7. High school diploma or equivalent.

Benefits:
1. Vision insurance to support your health and well-being.
2. Company transportation for easy commuting to and from work.
3. Travel and spending expenses covered for work-related activities.
4. Promote work-life balance and employee well-being in a positive working environment.

Equal Opportunity Statement:
Kumu is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for this position.

Deadline to apply: ********

Join our team at Kumu and make a difference in the lives of our customers! Apply now to be a part of our dynamic and innovative company.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.