This will be a hybrid setup in Baguio City.
Who we are:
eFlexervices is a BPO company with a legacy spanning 22 years, we've honed our craft in
providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO
company – we're your partners in success. Our approach is all about finding the perfect match
between talent and the organizations we support. We're not just investing in our work; we're
investing in people, optimizing performance, and maximizing efficiency. We are all about
exceptional quality and unwavering trust.
What we are looking for:
Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring
Customer Service Representative – we're empowering your talent to deliver quality and
performance. Join us in shaping the success and making an impact that truly matters.
We are looking for competent and expert Customer Service Representatives who will deal and
communicate with C-level partners. Will act as a liaison, provide product/services information,
answer queries, and resolve any emerging problems that our customer accounts might face
with accuracy and efficiency.
What you'll be doing:
? Supporting eFlex's US partners by helping them answer customer support tickets.
? Develop and maintain long-term relationships with stakeholders within the assigned
account.
? Provide stellar customer service to our partner's customers through a variety of channels
including chat, email, and screen share.
? Advocate for the customer by documenting customer feedback and sharing insights with
the partner.
? Troubleshoot reports of product bugs until you have resolved the concern to the
satisfaction of the partner. Ideally, you love asking open-ended questions and
getting to the root of the matter.
? Produce self-help resources including knowledge base content, video snippets, and
more.
? Conduct ongoing meetings via video conference with our US partner to communicate
best practices, share updates, ask questions, and strengthen our relationship with the
partner.
Qualifications and Requirements:
? At least 2 years experience as a customer sales representative or technical support
representative in the BPO industry
? Experience navigating a CRM such as Salesforce, HubSpot, Zoho, etc.
? Knowledge and ability to do screen share
? Excellent ability to communicate, extremely detail-oriented
? Good oral and written communication is vital - the individual must be able to speak
clearly and persuasively in positive or negative situations
? Organized mindset and an ability to manage time effectively
? Ability to think creatively and critically and thrive in a fast-paced, dynamic, and often
ambiguous work environment
? Willingness to step up to greater responsibility, strong desire to contribute to overall
goals
Benefits and Perks:
At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering
growth, learning, and personal connections. Here's what's in store for you:
? Living Our Values: We don't just talk the talk; we walk the walk. From learning and
personal growth to caring deeply about our team and clients, our values are the
compass guiding our vibrant workplace.
? Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive
salary and benefits package, including comprehensive HMO coverage and optical
reimbursements.
? Flexible Work Options: Work your way! If you're outside Baguio City, embrace a
permanent work-from-home setup. For those within Baguio, our hybrid work model offers
the best of both worlds.
? Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves
empower you to prioritize your well-being, ensuring a healthy work-life balance.
? Pathways to Success: Your journey with us is brimming with growth opportunities.
We're dedicated to nurturing your career and supporting your rise through the ranks.
Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!