**Job Title:** Customer Service Associate
**Company:** Puregold Price Club Inc.
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-time
**Seniority Level:** Entry Level
**Years of Experience:** 1
---
**Job Description:**
Puregold Price Club Inc. is seeking a highly motivated and dedicated Customer Service Associate to join our dynamic team in Cebu. As a pivotal part of our customer service operations, you will embody our commitment to providing exceptional service to our customers. This position is ideal for individuals who thrive in fast-paced environments and are looking to begin their career in the retail industry.
**Responsibilities:**
- **Customer Interaction:** Engage with customers in a friendly and professional manner, addressing inquiries, resolving complaints, and providing information about products and services.
- **Product Knowledge:** Maintain an in-depth understanding of our product offerings to assist customers effectively and promote upselling opportunities.
- **Issue Resolution:** Handle customer complaints and issues promptly, using problem-solving skills to ensure customer satisfaction and mitigate any conflicts.
- **Sales Support:** Assist in the sales process by effectively communicating promotions, discounts, and product features to enhance customer shopping experience.
- **Cash Handling:** Operate cash registers, process transactions accurately, and manage cash drawers in compliance with company policies.
- **Inventory Management:** Support the team in maintaining inventory levels, including restocking shelves, organizing displays, and reporting low-stock items.
- **Team Collaboration:** Work cohesively with team members and other departments to ensure seamless customer service and store operations.
- **Feedback Collection:** Gather customer feedback to relay to management for potential improvements in products or services.
- **Cleaning and Maintenance:** Ensure the work area remains clean, organized, and compliant with health and safety regulations.
- **Training Participation:** Actively participate in ongoing training sessions to enhance customer service skills and product knowledge.
**Requirements:**
- **Education:** High school diploma or equivalent. Relevant coursework in customer service or retail management is a plus.
- **Experience:** Minimum of 1 year of experience in a customer service role, ideally within retail.
- **Personality Traits:**
- **Resilient:** Ability to adapt to challenging situations and maintain a positive attitude under pressure.
- **Driven:** A self-starter who is motivated to achieve individual and team goals.
- **Soft Skills:**
- **Emotional Intelligence:** Proficient in recognizing and understanding customer emotions, leading to better interaction and empathy-driven service.
- **Teamwork:** Demonstrated ability to work collaboratively with teammates to meet store objectives and enhance the overall customer experience.
**Benefits:**
- **Company Transportation:** Convenient transportation is provided to ensure safe and reliable commuting for our team members.
- **Joining Bonus:** A monetary incentive available to new hires upon successful completion of training and onboarding.
- **Paid Sick Leave:** Offering paid sick leave that supports the health and well-being of our employees.
**Working Environment:**
Join Puregold Price Club Inc., where we pride ourselves on pioneering change and setting industry benchmarks. Be part of an innovative team that values your contributions and offers career growth opportunities.
**Application Deadline:** November 3, 2024
---
**Equal Opportunity Statement:**
Puregold Price Club Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants from all backgrounds are encouraged to apply.
---
If you are passionate about delivering outstanding customer service and eager to start your journey with Puregold Price Club Inc., we encourage you to submit your application today!How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.