**Job Title:** Online Customer Success Assistant
**Company:** LBC Express Holdings, Inc.
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 1
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### **Job Description**
LBC Express Holdings, Inc., a leader in logistics and supply chain solutions, is seeking a dynamic and driven **Online Customer Success Assistant** to join our team. This part-time position is ideal for individuals who are passionate about enhancing customer experiences and look forward to contributing to a company that prioritizes community engagement through corporate social responsibility initiatives.
### **Key Responsibilities**
- **Customer Support:** Become the first point of contact for online inquiries, providing prompt and accurate information to customers regarding our services and solutions via email, chat, and social media platforms.
- **Issue Resolution:** Work closely with customers to address problems and follow-up on inquiries effectively, ensuring a high level of satisfaction and trust in LBC services.
- **Customer Feedback:** Gather and analyze customer feedback to identify trends and opportunities for improvement. Communicate insights to the Customer Success team to enhance overall service delivery.
- **Research and Planning:** Conduct research on customer preferences and market trends to support initiatives aimed at enhancing customer success and retention.
- **Documentation and Reporting:** Maintain detailed records of customer interactions and resolutions, ensuring all relevant information is logged in our customer relationship management (CRM) system.
- **Collaboration:** Assist the Customer Success team in creating and implementing strategies to improve customer experience and satisfaction. Collaborate with marketing, sales, and operations teams to align customer goals with LBC Express's services.
- **Community Engagement:** Get involved in the company's corporate social responsibility initiatives by participating in projects and events that foster community development.
### **Requirements**
- **Educational Background:** Minimum of a bachelor's degree in Business Administration, Communication, or a related field. Relevant experience in customer service or support is a plus.
- **Experience:** At least 1 year of experience in a customer-facing role, preferably in an online environment.
- **Energetic & Independent:** Ability to work autonomously and remain motivated while meeting deadlines in a fast-paced, dynamic work environment.
- **Strong Research Skills:** Proven ability to gather and analyze information effectively to support decisions and enhance customer experiences.
- **Planning Skills:** Experience with organizing tasks and setting priorities to successfully manage multiple tasks simultaneously.
- **Soft Skills:** Excellent communication and interpersonal skills with a friendly and approachable demeanor. Demonstrated ability to build rapport with customers and colleagues.
- **Technical Proficiency:** Familiarity with CRM software, online communication tools, and basic office applications.
### **Benefits**
- ***Remote Work Flexibility:*** Enjoy the convenience and comfort of working from home while maintaining a work-life balance.
- ***Joining Bonus:*** Benefit from a competitive joining bonus as a welcome to our dedicated team.
- ***Company Transportation:*** Access to transportation for official duties when needed, ensuring your ease of travel.
### **Working Environment**
At LBC Express, we believe in giving back to the community. You will have the opportunity to participate in various corporate social responsibility initiatives that positively impact our communities throughout Central Visayas.
### **Application Process**
If you are an enthusiastic individual seeking a part-time role in which you can make a difference, we encourage you to apply. The deadline for submissions is **November 3, 2024**.
### **Equal Opportunity Statement**
LBC Express Holdings, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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We look forward to welcoming a new member to our Customer Success team who is ready to take on the rewarding challenges of enhancing customer experiences while contributing to our mission of community betterment!How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.