**Job Title:** Contact Center Associate
**Company:** San Miguel Brewery Inc.
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
**Job Description:**
San Miguel Brewery Inc., a renowned leader in the beverage industry, is seeking a motivated and dedicated **Contact Center Associate** to join our dynamic team in Cebu, Central Visayas. This entry-level part-time position plays a crucial role in providing exceptional service to our customers while contributing to our goal of excellence in every endeavor.
**Key Responsibilities:**
1. **Customer Interaction:**
- Respond promptly and professionally to inbound customer inquiries via phone, email, and live chat.
- Actively listen to customer concerns and provide appropriate solutions or escalate issues when necessary.
- Maintain a positive and empathetic tone to enhance customer satisfaction.
2. **Product Knowledge:**
- Acquire and maintain an in-depth understanding of all San Miguel Brewery products and services to provide accurate information and recommendations to customers.
- Keep updated on promotions, discounts, and any changes to services or products.
3. **Issue Resolution:**
- Troubleshoot customer issues effectively and follow up to ensure resolution.
- Record details of customer interactions in our Customer Relationship Management (CRM) system for future reference and quality assurance.
4. **Sales Support:**
- Use persuasive communication techniques to promote and sell products to customers when appropriate.
- Identify opportunities for upselling or cross-selling products during customer interactions.
5. **Collaboration:**
- Work collaboratively with team members and other departments to streamline processes and improve service delivery.
- Participate in team meetings and contribute ideas for improving customer service and operational efficiency.
6. **Performance Tracking:**
- Meet or exceed established performance metrics, including call volume, response times, and customer satisfaction scores.
- Share feedback and insights gained from customer interactions to help improve services and address common issues.
7. **Training and Development:**
- Engage in ongoing training sessions to enhance skills and product knowledge.
- Stay informed about industry best practices in customer service and contact center operations.
**Requirements:**
- **Experience:**
- Minimum of 1 year of experience in a contact center or customer service environment preferred.
- **Education:**
- High school diploma required; a degree in business or a related field is a plus.
- **Technical Skills:**
- Proficiency in computer systems and CRM software.
- Ability to navigate multiple systems and tools efficiently.
- **Personality Traits:**
- Resilient and hardworking, with the ability to handle challenging situations with poise.
- A positive attitude and a genuine commitment to customer satisfaction.
- **Soft Skills:**
- Strong persuasion skills to effectively influence customer decisions.
- Leadership qualities to inspire and motivate others within the team.
- Excellent verbal and written communication skills.
- **Availability:**
- Flexibility to work various shifts, including evenings and weekends.
**Benefits:**
- Competitive hourly wage.
- **Parental Leave:** Support for new parents as they navigate their responsibilities.
- **Profit Sharing:** Eligible employees can benefit from profit-sharing schemes.
- **Joining Bonus:** A bonus to welcome you to our team and recognize your potential contributions.
**Working Environment:**
At San Miguel Brewery Inc., we pursue excellence in every endeavor. Our team is dedicated to setting high standards for achievement, and we encourage each associate to contribute to a culture of collaboration and continuous improvement.
**Application Deadline:**
Please submit your application by **November 2, 2024**. We look forward to welcoming passionate individuals to our team!
**Equal Opportunity Statement:**
San Miguel Brewery Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.