**Job Title:** Web Chat Specialist - Remote Work
**Company:** Qwikwire
**Location:** Davao City, Davao, PH
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 3
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### Job Description:
Qwikwire is seeking a dedicated and passionate Web Chat Specialist to join our growing team. This remote position offers the opportunity to work in a collaborative environment where technology is harnessed to drive innovation and efficiency. As a Web Chat Specialist, you will engage with our customers through live chat support, facilitating a seamless and positive customer experience. The ideal candidate should be confident, adaptable, and able to thrive in fast-paced environments.
### Responsibilities:
- **Customer Engagement:** Serve as the primary point of contact for customers via live chat, responding to inquiries, providing product information, and resolving issues in a friendly and efficient manner.
- **Issue Resolution:** Identify and address customer concerns effectively by troubleshooting problems, escalating issues when necessary, and ensuring timely follow-ups.
- **Product Knowledge:** Maintain in-depth knowledge of our products and services to anticipate customer needs and provide insightful recommendations.
- **Documentation:** Accurately document customer interactions, feedback, and resolutions in our customer relationship management (CRM) system to ensure seamless communication among team members.
- **Performance Metrics:** Monitor and achieve individual performance metrics, including response time, customer satisfaction ratings, and issue resolution rates.
- **Continuous Improvement:** Collaborate with team members and management to identify opportunities for process improvements that enhance customer experience and operational efficiency.
- **Training and Development:** Participate in ongoing training sessions to improve product knowledge and customer service skills.
- **Adaptability:** Effectively manage multiple chat sessions simultaneously while maintaining a high level of attention to detail and quality in customer interactions.
### Requirements:
- **Experience:** Minimum of 3 years in a customer service role, preferably in a live chat support capacity.
- **Education:** High school diploma or equivalent; additional certifications in customer service or related fields are a plus.
- **Personality Traits:**
- **Passionate:** Demonstrates enthusiasm for providing exceptional customer service and a desire to help customers succeed.
- **Confident:** Comfortable handling customer inquiries and capable of providing clear, concise, and articulate responses in a live chat environment.
- **Soft Skills:**
- **Adaptability:** Ability to navigate and adjust to changing customer needs and shifts in technology or processes.
- **Communication:** Strong verbal and written communication skills to convey ideas clearly and empathetically in a remote setting.
- **Technical Skills:** Proficient in using chat software and CRM tools; strong computer skills, including experience with Microsoft Office and Google Suite.
### Benefits:
- **Free Food:** Enjoy complimentary meals as part of your work experience.
- **Disability Insurance:** Access to disability insurance for peace of mind.
- **Paid Time Off (PTO):** Benefit from paid time off to recharge and maintain a healthy work-life balance.
### Working Environment:
Join an environment where technology is harnessed to drive innovation and efficiency. We encourage creativity, collaboration, and continuous improvement to enhance the overall customer experience.
### Application Information:
Interested candidates are encouraged to apply by the deadline of **September 20, 2024**. Please submit your resume and a cover letter detailing your relevant experience and why you are the perfect fit for this role.
### Equal Opportunity Statement:
Qwikwire is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected by law.
We look forward to welcoming a new Web Chat Specialist to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
