Team Leader - Fixed Weekends Off

Details of the offer

As a Team Leader, you will be responsible for leading a team of customer service agents and ensuring the efficient and effective delivery of high-quality service to our clients. This is a full-time position based in Davao City, Davao del Sur, with fixed weekends off, providing you with a great work-life balance.

What you'll be doing:
Overseeing the day-to-day operations of your team, including scheduling, monitoring performance, and providing coaching and feedback
Implementing and enforcing customer service policies and procedures to ensure consistent and exceptional service delivery
Identifying and addressing training needs for your team, and facilitating skill development and knowledge sharing
Collaborating with other teams and departments to resolve customer issues and achieve overall business objectives
Analysing team and individual performance metrics to identify areas for improvement and implement effective strategies
Fostering a positive and engaging team culture, and promoting a customer-centric mindset

What we're looking for:
Minimum of 1 year of experience in a customer service supervisory or team leadership role
Strong communication and interpersonal skills, with the ability to effectively coach and motivate a team
Excellent problem-solving and decision-making abilities, with a focus on delivering high-quality service
Proficient in using customer service management tools and data analysis to drive performance improvements
Familiarity with call centre operations and a deep understanding of customer service best practices
A positive and proactive attitude, with a commitment to continuously improving processes and team performance


What we offer:
As a Team Leader, you can expect:

Competitive salary and performance-based bonuses
Comprehensive health and wellness benefits, including medical and dental coverage
Opportunities for professional development and career advancement
A collaborative and supportive team culture that values work-life balance
Access to state-of-the-art technology and resources to excel in your role


If you're ready to take on the challenge of leading a high-performing team and contributing to our company's success, we encourage you to apply now.


Source: Whatjobs_Ppc

Job Function:

Requirements

Company Driver

- At least High School graduate. - With work experience as executive driver. - Must have a professional driver's license 1 to 3. - No derogatory driving reco...


From Teamquest Technology Inc. - Philippines

Published a month ago

Team Manager - Work From Home

Join the dynamic team as a Team Manager (Work from home). In this exciting role, you will lead and motivate a talented team of administrative professionals, ...


From Torch Solutions - Philippines

Published a month ago

Hr Staff

HR Assistants serve in a support role for the HR department. They often interact with employees and direct them to the appropriate resources to resolve the H...


From 7107 Concrete Careers Inc. - Philippines

Published a month ago

Qa Manager

We are a multinational company that manufactures high end binoculars, riflescopes & camera converters. &nbsp We urgently need: QA Manager &nbsp Qualific...


Philippines

Published a month ago

Built at: 2024-11-01T12:29:45.978Z