Who are we? We are Franki, a team that believes that the most meaningful moments happen through shared experiences, over a great meal and a few drinks. We are dedicated to redefining how people make decisions on where to eat, drink, and have a good time. As a trusted source of recommendations built on user-generated content, our community of passionate foodies and explorers simplifies and enhances the decision-making process. Where are we going? Imagine a world where you can ask for a place to eat, people to meet, or a new activity to try on any preferred device and receive, in real time, recommendations from real people anywhere in the world that meet exactly what you are looking for - be it a place that's close by, something that won't break the bank, or a group of fellow travelers to meet that love cocktails as much as you. With the ability to see what the experience is like first hand through user-generated video content, and verify who the recommender is - you feel confident with the recommendation given. Saving you time and energy searching for a place that might be what you are looking for. And then imagine being able to go to that experience, make a purchase safely and earn rewards for doing so, anywhere in the world. One platform that not only improves how you make decisions, but the decisions you make, the connections you foster and the experiences you have.
Who are you? You are a proactive and experienced Operations Manager based in the Philippines with a passion for optimizing processes and leading teams to success. You excel at systemizing and scaling back-end support operations and have a keen eye for detail. With strong leadership skills, you're adept at mentoring a diverse team and fostering a positive work environment. You have Six Sigma or equivalent training and are experienced in building Standard Operating Procedures (SOPs) and managing change to implement them. You're excited about contributing to a fast-paced, dynamic company that's redefining how people discover and experiences. Position Summary As the Operations Manager, you will initially focus on managing our back-end support team, overseeing user payments, tracking and matching cashback offers, gig payouts, content moderation, and processing business additions from our Creator Community. Your role will then expand to review all operational aspects of our business, focusing on building efficient processes, developing SOPs, and identifying system implementations to support these processes. You will lead change management initiatives to implement these improvements, ultimately driving efficiency across our global operations.
Key Responsibilities: Initial Phase: Managing Back-End Support Team
Operational Management Oversee daily operations related to user payments, cashback offers, gig payouts, content moderation, and business additions.
Ensure all operational processes are executed efficiently and accurately.
Coordinate with cross-functional teams to streamline back-end support operations.
Team Leadership and Development Lead, mentor, and manage a team of five Data Entry Administrators.
Conduct regular performance reviews and provide constructive feedback.
Identify training needs and facilitate professional development opportunities. Expansion Phase: Reviewing and Enhancing Business Operations
Process Creation and Scaling Review all operational processes across the business to identify areas for improvement.
Develop and implement scalable operational workflows and SOPs.
Apply Six Sigma style methodologies to optimize processes and reduce inefficiencies.
Systemize tasks to improve efficiency and support business growth.
Change Management Lead change management initiatives to ensure successful adoption of new processes and systems.
Communicate changes effectively to all stakeholders.
Monitor and address resistance to change to facilitate smooth transitions.
Systems Implementation Identify and implement systems and tools that support optimized processes.
Collaborate with IT and other departments to integrate new systems seamlessly.
Reporting and Data Analysis Implement reporting mechanisms to monitor operational performance across all departments.
Analyze data to identify trends, issues, and areas for improvement.
Provide regular reports to senior management on operational metrics. Champion Company Values Foster a positive, inclusive, and respectful work environment.
Ensure that company values are actively practiced and visible in operational strategies and policies.
Encourage team members to embody company values in their daily activities. Education Bachelor's degree in Business Administration, Operations Management, or a related field. Functional Competencies Certification in Six Sigma or equivalent process improvement methodologies. Proficiency in process mapping and workflow optimization.
Experience with payment processing systems and financial operations.
Strong analytical skills with proficiency in data analysis tools (e.g., Excel, BI tools).
Familiarity with customer relationship management (CRM) systems.
Ability to develop and implement reporting mechanisms.
Experience in managing and scaling back-end support operations.
Experience in building Standard Operating Procedures (SOPs) and managing change management initiatives to implement them. Knowledge of systems implementation and integration. Work Experience Minimum of 5 years of experience in operations management
Proven experience in managing teams (minimum 3 years).
Experience in process creation, SOP development, and scaling operations.
Experience in payment processing, financial operations, or related fields.
Experience building and reporting on team operations. Other Requirements Strong leadership and team management skills.
Excellent organizational and multitasking abilities.
Ability to work under pressure and meet tight deadlines.
Strong problem-solving skills and attention to detail.
Excellent communication skills in English, both written and verbal.
Willingness to work flexible hours ( cross over West Coast USA ). What We Offer A vibrant and supportive work environment focused on growth, creativity, and collaboration.
Competitive salary
Opportunities for personal and professional development.
Work from home.