Services & Payroll Coordinator

Embark on a fulfilling and engaging career. Great salary package & benefits plus a great working environment. Escape the ordinary and start your career journey with us. Earn generous benefits + personalized L&D program This is a permanent, full-time role, office-based in Cebu Business Park. About BSA Solutions We are a talent outsourcing company with offices in the Philippines and Malaysia. We guide, inspire and empower young talents to be the heroes that drive business growth. We are more than just a workplace. We are a family. We create a satisfying work environment, one where you'll look forward to coming to everyday. A place where the best and brightest minds meet to build a community of successful companies.
PURPOSE OF THE POSITION In a rapidly growing business, the Services & Payroll Coordinator will be a key member of the service delivery team. This position is a diverse client-facing role that encompasses client onboarding, system setup and administration, coordinating the payroll function and completing payroll tasks and working closely with our Managing Directors to deliver within the required timeframes.
WE VALUE Ambitious - Growth Mindset for Success Growth Mindset: The focus is on the belief that abilities and intelligence can be developed through dedication and hard work. Embracing Challenges: Challenges are seen as opportunities for growth, and failures are viewed as valuable learning experiences. Continuous Self-Improvement: There is a commitment to consistently seek ways to improve oneself, fostering a culture of personal and professional development. Excellence - Collaboration, Communication, and Service Pursuit of Greatness: The organization is dedicated to achieving exceptional quality and outstanding achievements in all endeavors. Commitment to High Standards: A dedication to continuously improving and surpassing ordinary expectations, with a focus on meticulous work. Pride in Work: Taking pride in one's work is emphasized, ensuring that every task is executed to the best of one's abilities. Service - Delivery and Quality Genuine Desire to Make a Positive Impact: The team is driven by a sincere desire to make a positive impact on clients and colleagues. Consistent Service Mindset: Service is not seen as a one-time act but as a consistent mindset of actively seeking opportunities to help, support, and uplift others. Empowerment Through Sharing: Sharing knowledge, skills, and experiences is seen as a way to inspire and empower others to reach their full potential. Accountability - Ethical Transparency and Responsibility Ethical Behaviour: Uphold moral principles. Honesty and Transparency: Truthful and transparent business practices. Responsibility: Demonstrate accountability through responsible actions and respectful relationships. SUCCESS INDICATORS (Measures of Results) Meeting all weekly, monthly & quarterly deadlines for payroll and Invoicing Support of clients and employees, by resolving all issues - zero complaints Compliance with payroll policies and legislation KEY RESPONSIBILITIES Client Onboarding & Employee management Facilitate the smooth onboarding of new clients, ensuring a positive and efficient experience. Collaborate with internal teams to gather necessary information for client setup. Execute the set-up of client entities, adhering to regulatory requirements. Ensure accuracy and completeness of entity information. System Implementation & Management Assist in the implementation of new systems, ensuring a smooth transition. Configure systems according to business needs and industry best practices. Administer and maintain internal systems to ensure optimal functionality. Troubleshoot system issues and coordinate with IT and/or software support when necessary. Payroll & Invoicing Function Ensuring all time sheets, payroll changes, expenses reimbursement, records and other related material are received prior to payroll run close off. Ensure the completion of all key fortnightly payroll functions and procedures. Provide the Payroll/Services Manager with regular updates on relevant payroll issues. Liaise with Payroll Software Client Support on system related problems. Ensure that key payroll functions comply with relevant statutory and legislative requirements including timely processing of PAYG, Payroll Tax and Superannuation payments. Submit/exports various reports and information as required. Manage invoicing processing, ensuring accuracy and timely submission Investigate and correct any payroll and invoicing discrepancies Award Interpretation Interpret and apply industry related awards and applicable industrial instruments. Maintain up to date information on all awards and agreements that are applied within the working entities Provide advice on pay and conditions to employees as per industrial entitlements. Administration Services Ensure that the on charged administrative functions are performed efficiently, to a high quality and standard and support all sections of the client's business as required. Provide assistance and support with key human resources processes and activities. Client Support & Service Delivery Maintain a high standard of service delivery to meet client expectations. Address client inquiries and concerns promptly, providing excellent customer service. Schedule and conduct client meetings to understand their evolving needs with support from the Services Manager Manage client portfolios, ensuring satisfaction and identifying opportunities for growth. Business Improvement & Project Coordination  Document and create policies to aid business growth and business knowledge retention. Coordinate projects related to client services and operational improvements. Collaborate with cross-functional teams to meet project objectives. QUALIFICATIONS, EXPERIENCE, COMPETENCIES Experience in performing payroll and/or administration functions. Ability to work as part of a team. Ability to self-manage and meet deadlines. Ability to maintain a high level of confidentiality. Excellent computing/data entry skills. Good written and oral communication skills. Attention to detail and capacity to problem solve. Understanding and good knowledge of Australian payroll legislation and multiple Australian pay award rulings High accuracy with details Other special requirements Advanced excel and word experience. Relevant qualifications in Payroll/Human Resources Management. Relevant qualifications in accounting/bookkeeping BSA Solutions, Inc. offers: a comprehensive financial rewards and benefits that exceeds market standards and the requirements of the Philippines Labor Law; a comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with private room, life, accident and disability insurance, maternity benefit and outpatient prescription medicine; regular progress checks and continuous coaching and mentoring to help you map out your development plan; broad selection of exciting and engaging social events to embrace as a vibrant BSA community; psychologically safe environment for you to develop your skills and talent consistent with BSA values; and frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say. We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, origin or any characteristics protected by applicable law.