Work Schedule
Third Shift (Nights)
Environmental Conditions
Office
Job Description
At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.
Location/Division Specific Information
Within Medical Communications, we improve patient health by supplying medical information services to our customers, patients and healthcare providers. We engage with healthcare professionals, regulatory agencies and pharmaceutical customers to help them navigate regulatory and compliance requirements around the world. We manage medical information inquiries, document adverse events and product complaints, report product launches, prepare standard responses to inquiries and develop process improvements for customer implementation.
Discover Impactful Work:
Leads key client relationships and oversees the operations of the program team providing medical/clinical information to enhance operational quality and client dedication. Advises and directs strategic planning for program operations and provides input on team budgets/invoicing, recruiting, and forecasting. Mentors, trains and supervises junior level managers, healthcare professional program staff, and/or other program support staff on the program team to ensure contracted services are provided in accordance with client and department policies and procedures and contractual agreements.
A day in the Life:
Utilizes medical/clinical background to participate in, manage, and conduct quality review of medical/clinical work.
Serves as an independent liaison with client representatives for discussion of strategic operational issues, resource planning, and quality oversight.
Leads all aspects of development of client reports and procedural documents and supports the business development team by collaborating on program models and participating in presentations.
Maintains excellent program knowledge with an emphasis on medical/clinical content, troubleshoots program issues, and ensures compliance with company policies and procedures including SOP's, protocols, and other regulations by conducting quality monitoring of staff work.
Acts as resource to junior health-care professional managers in liaising between the client, program management and staff for operational issues such as workflow processes, available resources, and new initiatives impacting the program.
Advises all aspects of program training including conducting training, developing curriculum, and documenting and maintaining training records and curriculum.
Drives effective client operations which may include troubleshooting for database issues, phone routing or other issues as they impact internal departments, vendors, or the client.
Handles staff, includes interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime.
Keys to Success:
Education
Healthcare Degree (Bachelor's Degree in Pharmacy or Nursing. Or Associates Degree in Nursing with 2 years nursing experience)
Experience
Significant experience (comparable to at least 8 years) in the healthcare or pharmaceutical industry with responsibilities involving counseling or providing medical information to include leadership experience (comparable to at least 2 years).
Knowledge, Skills, Abilities
Excellent leadership skills
Outstanding attention to detail and organizational skills
Superb verbal and written communication skills
Excellent problem solving and analytical skills
Excellent time management skills and multi-tasking skills
Excellent interpersonal and decision making skills
Basic digital literacy including Microsoft Office
Proven ability to coach, mentor and train staff
Preferred knowledge of budgeting and forecasting
Proven Ability to work in a team environment and/or independently as needed
Management Role:
Manager role with significantly larger management scope (e.g. global or regional responsibilities or multiple departments) OR mastery of manager skills and responsibilities as demonstrated by consistent, multi-year successful performance. Responsible for training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, assisting subordinates with difficult inquiries or problems, interpreting and ensuring consistent application of organizational policies, and development and implementation of unit policies and procedures. Recommends employees for employment, discipline, termination; initiates and communicates a variety of personnel actions (e.g. performance and salary reviews, promotions, time off requests, timesheet and expense report approvals). In some instances may be responsible for a functional area (as determined by executive management) and not have subordinate supervisors or employees.
Physical Requirements / Work Environment
PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:
Ability to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences
Frequently interacts with others, relates critical information to diverse groups both internally & externally
Ability to apply abstract principles to solve complex conceptual issues. Requires multiple periods of driven concentration
May require travel. (Recruiter will provide more details.)