Senior Implementation Associate

SENIOR IMPLEMENTATION ASSOCIATE Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide WHAT IS A/AN SENIOR IMPLEMENTATION ASSOCIATE The Implementation Associate performs administrative functions in support of new onboarding or transitioning clients. They will ensure their role in the implementation projects are executed accordingly for all accounts assigned to them. WHAT WILL BE YOUR MAIN RESPONSIBILITIES Respond to all customer inquiries within 24 hours Follow up with all assigned clients until completion of the New Plan Setup application Complete the planning, auditing and migration of data for all assigned clients by scheduled task due date Lead all assigned clients through the application and introduction of a benefits plan provided by their benefits provider. Instruct all assigned clients on the regulatory and operational nature of their benefits. Audit the technical setup of customer information in benefits applications prior to the clients' go-live date. Ensure all related emails are sent to the client in a timely manner Ensure all related emails are saved in the appropriate location Ensure all related documents and files are received from the client and follow up weekly until received prior to the go-live date Ensure all tracking is up to date in SalesForce on a daily basis Respond to all client inquiries within 24 hours of receipt Ensure all debit cards are functioning as planned immediately after the go-live date Ensure all participant communications have been sent to participants prior to the go-live date Host client facing webinars for benefit specific employer portal walkthroughs Assist Implementation Specialists with employer inquiries Assist Implementation Specialists with employer reach outs Assist with Implementation Tasks within Salesforce  WHAT ARE WE LOOKING FOR Strong verbal and written communication skills. High Attention to detail. Basic knowledge of Microsoft Word, Outlook, Excel and Adobe. Strong planning and organizational skills. Ability to work independently and within a group. Ability to work additional hours as needed.