JOB SUMMARYThe Operation Supervisor directly reports to the Operations Manager of the day-to-day operations of the assigned car park's functions and duties. The Operations Supervisor carries out responsibilities in all of the following functional areas;-Operational Functions-Sales and Marketing Support Functions-Business Development Support Functions-Managing Report Functions-Customer Service Management-Staff Management-Process Improvement/Policy Development-Auditing Procedure on Cash Handling, Parking access, Revenue Control Systems & Regulatory ComplianceSPECIFICATIONS OF RESPONSIBILITIES OPERATIONAL FUNCTIONS-Manage and lead all car park employees under assigned carpark-Ensure employee compliance and adherence to all company policies and procedures.-Review and revise policies if needed and seek management approval-Conduct site visits regularly and accomplish the checklist. (4-5 carpark site per week)-Prepare monthly report analysis & recommendations for site visits.-Secure operational support during working hours, holidays, and weekends.-Maintain open communication with all employees handled, close collaboration with the departments & partner clients with direct concern with operations-Operate car park profitability by maximizing sales & minimizing cost-Comply with internal sales cost & profitability targets-Address conflicts & issues then develop initiatives to improve processes & performance resultSALES AND MARKETING SUPPORT FUNCTIONS-Responsible for managing carpark sales and revenue performance-Identify strategies that will boost sales.-Tie up with Marketing in identifying and implementing promotional activities-Monitor activities, and pricing strategies that increase yield & revenues-Monitor sales performance: Growth and Trend (incline and decline)-Identify factors that affect the performance & create counteractions immediately-Ensure achievement of Sales (Daily & Monthly) Targets set by the management. -Strictly monitor financial/cash transaction compliance of all site employees.-Monitor Sales updates and Sales Reports and ensure daily deposit of all cash collection-Identify loss incurring sites. Counteract & turn around it into an income-generating site w/in the month.BUSINESS DEVELOPMENT SUPPORT FUNCTIONS-Assist and analyze new business development while maintaining existing marketing tools.-Contributing to the development of strategic plans & preparations of tender documentation and other proposals for the future expansions of car parking operations.-Implement the projection from Business Development and if targets are not met suggest possible adjustments and solutions to be able to hit the target.MANAGEMENT REPORTS FUNCTIONS-Maintain an updated list of Monthly Parkers-Maintain an updated list of all car parks per OS with updated status-Prepare reliable, concrete, and complete reports then submit them on a timely basis.-Weekly comparison of Sales Report (every Monday)/Daily Sales Report-Monthly and Yearly Comparison (1st week of the Month)-Card Inventory (Daily)-Parking Maintenance Report (weekly)/Cash Handling & Regulatory Compliance-Status Report of all parking sites and Audit Report-KRA of Lead Cashier, Parking Cashier, Lead Valet, Valet Driver & House Keeping-Monthly Management Report (every 7th of the Month)-Cost Saving Activities-Revenue Generating Activities-Audit Control/Compliance-Prepare Variance reports (forecast vs actual per site- first 6 mos. to 1 yr)-Staffing Issues & Resolutions-Detail Checking of site reports (HAS, HAR & Deposit Slips)-Report on Completion of Sales documentation-Report on timelines of sales deposit (HAS/HAR and attachment)-Yield Management Report & Implementation Status Report-Common Problems and Preventive SolutionsCUSTOMER SERVICE FUNCTIONS-Build and maintain good rapport with lessors, parkers, and potential clients.-Manage all customer service, inquiries, complaints & incident reports, and claims in an efficient and timely manner.-Monitor employee compliance with standard customer service and handling.STAFF MANAGEMENT FUNCTIONS-Demonstrate leadership and set directions with clear goals and expectations at each site by developing and/or revising local operating procedures & monitoring performance through hard reports from subordinates to be signed by him-Promote harmonious working relationships within the organization and participate in the team briefing process, promoting stability & staff morale.-Plan, implement & monitor staff development-Regular Performance Coaching and Work Mentoring-Performance Feedbacking and Appraisal-Regular implementation of Rewards and Recognition-Validate new hire training exposure & recommend for deployment-Check and maintain standard grooming and self-presentation of site employees-Ensure complete manpower and staff productivity of all car park sites.-Supervise & evaluate staff including recruitment, performance management & issues resolutions.-Meet & attend monthly operations meetings of your respective carparks to know the needs of the employees-Refer to HR for Training and Development for upskilling/reskilling or to qualify for a higher position through promotion.OTHERS FUNCTIONS- Prepare and recommend quarterly plans for cost reduction initiatives in the car parks -Contributing to the preparations of annual budgets of respective car parking operations.-Maintain standard compliance of carpark presentation and design. Coordinate closely to Facilities and Design for any repair and construction needed.-Coordinate with various departments for all the needs of the carpark sites. (Supplies, Assistance & Reports)-Other tasks that may be assigned from time to timeCOMPETENCIES AND SKILLS FOR THE ROLE SKILLS-Advance in MS Word, Excel, PowerPoint and Outlook-Well-developed in written, verbal, and interpersonal communication skills-Strong presentation skills-Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making skills-Social perceptiveness- Being aware of others' reactions and understanding why they react as they do.-Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems-Decision Making - Identify a conclusion or solution for the betterment of both parties.-Provide effective leadership and people management and development-Ability to persuade, negotiate, and resolve conflict.REQUIREMENTS-Must keep confidentiality-Team-player-Trustworthy and Honest-Integrity-Attention to detail-Orientation towards qualityQUALIFICATION-Bachelor's Degree holder preferably Business Studies/Administration/Management or any business-related courses-At least 3-5 years of extensive retail industry experience is required in this position-Preferably Supervisor/5 yrs and up experienced employee
