Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist
Provide senior level support for SAP Basis Activities including system administration, performance tuning, and troubleshooting across SAP landscapes.
Perform System Monitoring, Capacity Planning and Tuning to optimize system performance and ensure high availability and scalability.
Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action.
Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP infrastructure/Basis solutions
Develop and maintain technical documentation including system configuration, installation procedures and guidelines
Mentor and train junior SAP Basis Team Members, sharing best practices and providing guidance on technical issues and troubleshooting techniques
Keep abreast of industry trends, emerging technologies and SAP best practice s to drive operational efficiency through automation and innovation
Participate in on call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems
Available to work on shift hours depending on the requirement of the client (AUSTRALIA, ASIA, Europe and AMERICAS hours)
Qualification
Bachelor's degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
At least 3 to 5 years of experience in SAP Basis domain.
Minimum of 3 years working experience in SAP Basis administration with focus on Level 3 support and Global operations
Extensive experience with SAP system installation, configuration and upgrade procedures, including experience with SAP Basis tools and utilities.
Excellent troubleshooting skills with the ability to analyze and resolve complex technical issues in a timely manner in a multi-region environment.
Experience working in a global setting with multi regional teams, understanding cultural nuances and time zone differences
Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment.
Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements
Ideally, you'll also have:
Broad knowledge of SAP ERP IT systems, processes and integration with legacy systems.
Good understanding on Roles and Authorization SAP Security.
Experience with different Cloud platforms (i.e., Azure, AWS, GCP).
Experience in SAP Rise and/or SAP Cloud Solutions
Database (Sybase/SAP ASE, Oracle, and Microsoft SQL, S4HANA)
Knowledge on SAP Fiori, SAP BusinessObjects, and other SAP technologies and applications
Familiarity with DevOps practices and tools for SAP such as SAP Cloud ALM and SAP Solution Mana ger
SAP Certification in SAP Basis Administration or SAP HANA Administration
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