Salesforce Administrator

SALESFORCE ADMINISTRATOR

 

A. ESSENTIAL DUTIES and RESPONSIBILITIES

Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups

Resolve user support tickets

Identify and gather requirements from users and stakeholders

Support team members and monitor user adoption of Salesforce tools in our organization

Provide ongoing user training and create training materials as needed

B. JOB SPECIFICATIONS

I. Educational Background:
Graduate a bachelor's degree in computer science is preferred.

II. Experience:
With a minimum of five (5) years related experience as a Salesforce Administrator or similar role.

III. Knowledge, Skills, and Attitude:
Salesforce certified administrator or Salesforce advanced administrator certification

Extensive experience in the administration and maintenance of Salesforce systems

Experience in performing Salesforce upgrades and ensuring successful integration

Exceptional ability to create and maintain Salesforce databases

In-depth knowledge of Salesforce products and their functionalities

Manage and enhance our Salesforce Clouds by serving as a senior builder/administrator.

Can execute complex projects to provide additional functionality and solutions for business stakeholders and colleagues

Build relationships and collaborate with business stakeholders to identify enhancements and new capabilities to meet their business needs within the platform.

Collaborate with developers to execute new projects

Assists end-users with error troubleshooting and support.

Make recommendations regarding system standards and end-user procedures.

Monitor and evaluate new Salesforce release features and functionality and provide recommendations for process improvement.

Ensure compliance with all regulations, policies, and procedures.

Perform routine administrative tasks and assist with production support tickets.