Retention Specialist

Job Responsibilities Maintain high knowledge on all departments Have extensive experience with Salesforce and knowledge of navigating the interface. Ability to provide a high level of detail to the Retention Account Manager related to the customer's account. Work directly with the Retention Account Manager to provide research on renewal targets Review and process inbound leads to the correct sales team. Work with other departments to drive renewal and cross sell success Technical Requirements Experience One year of experience in Customer Care, Service, or Sales Administration       Extensive experience with Salesforce Experience working with Sales Teams Related Experience is a must Experience in MS Suite