Job Description:
Stylist in Pocket Technologies is seeking a Remote Web Chat Manager to join our dynamic team in Davao City, Philippines. As a Mid-to-Senior Level professional with at least 8 years of experience in web chat management, you will be responsible for overseeing and optimizing our web chat platform to provide exceptional customer service and support to our clients.
Responsibilities:
- Manage a team of remote web chat agents, providing guidance, training, and support to ensure high-quality customer interactions
- Develop and implement strategies to improve response times, customer satisfaction, and overall efficiency of the web chat platform
- Monitor chat conversations for quality assurance and provide feedback to agents for continuous improvement
- Collaborate with cross-functional teams to ensure seamless integration of web chat with other customer service channels
- Analyze data and metrics to identify trends, opportunities for improvement, and areas of success
- Stay up-to-date on industry trends and best practices in web chat management to drive innovation and strategic planning
Requirements:
- Bachelor's degree in a related field or equivalent work experience
- Proven experience in web chat management, preferably in a remote setting
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Resilient and hardworking with a passion for delivering exceptional customer service
- Ability to think creatively and strategically to drive continuous improvement
- Proficiency in data analysis and reporting tools
- Experience with customer service software and CRM systems
Personality Traits:
- Resilient
- Hardworking
Soft Skills:
- Innovation
- Strategic planning
Benefits:
- Vision insurance
- Travel & spending expenses
- Parental leave
Working Environment:
Thrive in an environment that embraces and navigates change seamlessly.
Equal Opportunity Statement:
Stylist in Pocket Technologies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
