**Job Title:** Operations Associate
**Company:** Zalora Philippines
**Location:** Parañaque, NCR, PH
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 1
**Job Description:**
Zalora Philippines is seeking a dedicated Operations Associate to join our dynamic team. This entry-level part-time position is ideal for motivated individuals looking to kickstart their careers in operations within the fast-paced e-commerce industry. As an Operations Associate, you will play a crucial role in streamlining our operations and ensuring efficient day-to-day workflows.
**Key Responsibilities:**
1. **Order Processing:**
- Assist in the order fulfillment process by processing incoming orders in a timely manner.
- Ensure accuracy in order entry, inventory management, and shipping logistics.
- Coordinate with various teams to guarantee that orders are meticulously tracked and delivered as scheduled.
2. **Inventory Management:**
- Monitor inventory levels and assist in conducting regular inventory audits.
- Report discrepancies and collaborate with the procurement team to help maintain optimal stock levels.
- Participate in initiatives aimed at reducing excess inventory and improving turnover.
3. **Data Entry and Reporting:**
- Perform data entry tasks, maintaining up-to-date records in company systems.
- Generate routine reports on operational metrics to support management decision-making.
- Identify trends and suggest improvements based on data analysis.
4. **Customer Service Support:**
- Address customer inquiries and complaints with a focus on providing excellent service.
- Work closely with customer service teams to resolve issues swiftly.
- Contribute to developing FAQ and support documentation.
5. **Process Improvement:**
- Identify inefficiencies within existing operational processes and propose actionable solutions.
- Collaborate with cross-functional teams to streamline workflow and enhance productivity.
- Assist in implementing new technologies or systems that enhance operational efficiency.
6. **Sustainability and Environmental Practices:**
- Support company initiatives aimed at promoting environmental responsibility and sustainability in operations.
- Participate in projects that improve the company's eco-friendly practices, including waste reduction and resource management.
**Requirements:**
- **Education:** A bachelor's degree or equivalent experience in business management, logistics, or a related field is preferred but not mandatory.
- **Experience:** A minimum of 1 year of experience in an operations, logistics, or customer service role.
- **Hardworking and Dedicated:** Demonstrate a strong work ethic and a commitment to achieving excellence in all tasks.
- **Soft Skills:**
- Excellent planning and organizational skills, with the ability to manage multiple tasks effectively.
- Strong communication skills, both written and verbal, to facilitate clear and concise interaction with team members and stakeholders.
- **Technical Skills:** Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with data management systems. Knowledge of e-commerce platforms is a plus.
- **Adaptability:** Ability to work in a fast-paced environment and handle changing priorities.
**Benefits:**
- Paid overtime for hours worked beyond the standard schedule.
- Employee discounts on a wide range of products.
- Remote work flexibility to promote a healthy work-life balance.
**Working Environment:**
At Zalora Philippines, we are committed to environmental responsibility and sustainable practices. We foster a collaborative and inclusive work environment where every associate's contribution is valued.
**Application Deadline:**
Please submit your application by **October 10, 2024**.
**Equal Opportunity Statement:**
Zalora Philippines is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
