**Job Title:** Operations Associate
**Company:** Smart Communications
**Location:** Caloocan, NCR, PH
**Job Type:** Full-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Description:**
Smart Communications is seeking a motivated and detail-oriented Operations Associate to join our dynamic team. As an entry-level member of our operations department, you will play a pivotal role in supporting various aspects of our daily operations. This position is an excellent opportunity for recent graduates or individuals looking to start their career in the operations sector. Your contributions will directly impact our efficiency and overall business success.
**Key Responsibilities:**
1. **Administrative Support:**
- Assist in the daily operations of the department by performing various administrative tasks including data entry, filing, and document management.
- Coordinate and schedule meetings, ensuring that all involved parties are informed and prepared.
2. **Research and Analysis:**
- Conduct research to gather relevant data for operational processes and projects.
- Analyze data and identify trends, presenting findings to team members and management accordingly.
3. **Decision-Making Support:**
- Support the decision-making process by providing well-researched information and recommendations.
- Collaborate with team members to evaluate alternatives and implement solutions effectively.
4. **Process Improvement:**
- Identify areas for improvement within existing operational processes and propose enhancements.
- Participate in projects aimed at increasing productivity and efficiency across the organization.
5. **Cross-Department Collaboration:**
- Collaborate with various teams including IT, Customer Service, and Sales to ensure seamless operations and information flow.
- Assist in the implementation of cross-functional initiatives that promote company values and operational goals.
6. **Customer Interaction:**
- Respond to inquiries and provide support to internal teams and, when necessary, external customers.
- Help resolve operational issues by liaising among different departments and providing timely feedback.
7. **Reporting:**
- Assist in the preparation of operational reports highlighting key metrics, performance indicators, and areas for improvement.
- Maintain accurate records of operational activities and expense reports.
8. **General Support:**
- Provide logistical support during events or meetings, including coordinating materials and communications.
- Undertake additional tasks and projects as assigned by managers.
**Key Requirements:**
1. **Education and Experience:**
- Bachelor's degree in Business Administration, Operations Management, or a related field preferred but not required.
- No prior experience is necessary; fresh graduates are highly encouraged to apply.
2. **Personality Traits:**
- Independent: Able to work autonomously and take initiative in tasks without requiring constant oversight.
- Resourceful: Able to think critically and navigate challenges to find effective solutions.
3. **Soft Skills:**
- Strong research skills with a keen eye for detail.
- Excellent decision-making skills, capable of assessing situations and recommending appropriate actions.
4. **Technical Skills:**
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with data management tools and project management software is a plus.
5. **Communication:**
- Strong verbal and written communication skills in English; proficiency in Filipino is a plus.
- Ability to convey information clearly and effectively, both in person and via electronic communication.
**Benefits:**
- Travel and spending expenses reimbursed for work-related activities.
- Gym membership to promote a healthy lifestyle.
- Paid overtime for hours worked beyond standard operating hours.
**Working Environment:**
At Smart Communications, we recognize and reward our team based on performance and merit. We strive to create an inclusive, collaborative, and supportive work environment that fosters personal and professional growth.
**Deadline to Apply:** October 4, 2024
**Equal Opportunity Statement:**
Smart Communications is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other status protected by applicable law. We encourage applicants of all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
