The Role As Lead for the GHRS Learning and Talent team at WTW, you'll spearhead Learning and Talent initiatives, ensuring global strategies are effectively supported. Your role involves project oversight and team guidance, with a strong emphasis on fostering diversity, equity, and inclusion to cultivate an inclusive workplace. This night shift position offers a dynamic environment for a proactive professional with excellent communication skills, eager to contribute to a collaborative team.
Performance Objectives: Client: Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics.Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support.Lead and/or participate in ad hoc projects pertaining to Human Resources and/or office-wide issues.Identify processes which can be improved and drive change along with a detailed plan.Conduct regular performance reviews and feedback loops with key stakeholders.People: Oversee adherence to defined processes in GHRS.Lead process efficiency, monitoring of workload and the implementation of improvement projects.Identify the potential for better team efficiencies and agree with the leader on their implementation.Ensure the team is cross-skilled for all processes managed.Promote diversity, equity, and inclusion initiatives to create a supportive and inclusive work environment.Provide timely recognition to high performers within the team and maintain motivation levels to grow and learn.Financial and Key Performance Indicators: Support optimization of HR operational costs by streamlining processes and leveraging technology solutions.Operational Excellence and Innovation: Lead or support a technology or process improvement/adoption initiative in country/region/global which translates into processing time savings, increased quality and/or high customer satisfaction.QualificationsThe Requirements Bachelor's degree required.Strong experience in an HR Shared Service Centre specifically on Learning and Talent is preferred.Strong leadership skills, with people management experience of at least 2 years required.Prior experience in using Oracle HR Cloud is preferred.Strong written and verbal communication skills.Ability to plan and prioritize workload.Ability to use own initiative but work under instruction as required.Ability to work as part of a team and independently with a 'can do' attitude.Maintain good working relationships with colleagues across HR.Ability to provide high standards of customer care.Methodical and organized approach.Quick learner and self-motivated.Flexible and adaptable to changes.Working knowledge of Excel and Word is preferred.Willing to be assigned to rotating shifts and work North America hours.People management experience required.Open to hybrid work setup and EMEA shift.WTW is an Equal Opportunity Employer
#J-18808-Ljbffr