In your new role you will:Handle IT incidents and service requests raised by Infineon users worldwide.Handle contacts via 3 end-user channels: Calls, web tickets, and chats.
Responsible for the content and releasing of IT Information news.Accountable for all content used in support tooling knowledge database, self-service portal etc.Participate and drive continuous improvement initiatives and collaborations with 2nd-level IT.Perform any additional tasks, topics, projects as and when advised by Service Desk management.You are best equipped for this task if you have:Bachelor's Degree in Computer Science/Information Technology.Good proficiency in English and Bahasa Melayu is compulsory.Proficiency in Mandarin will be compulsory if required.
German and Thai language is an added advantage.Strong communication and interpersonal skills.Required to run shifts, which include public & national holidays and weekends.Able to work independently with minimal supervision, willing to learn and work hard.Possesses theoretical and practical knowledge/experience in IT.Solid understanding of concepts and processes of IT.Infrastructure as well as broad knowledge of standard applications eg: Microsoft solutions are preferred.Note: 1-year renewable contract under 3rd party payroll partner and entitled to benefits according to the partner company.BenefitsWide range of training offers & planning of career developmentInternational assignmentsDifferent career paths: Project Management, Technical Ladder, Management & Individual ContributorExempt working hours are flexible within core hours (9am-12pm & 2pm- Home office options for certain tasks or due to personal circumstances.
Applicable to exempt employees working on office hours onlyPart-time work possible for exempt employees onlyExempt staff could apply up to 3-month sabbatical leave, subject to business situationMedical coverageIn-house clinic operates 24 hours, doctor consultation possible from 9am to 5pmHealth promotion programsSocial Recreation Center with facilities, such as gym room, squash, badminton and netball court, zumba and yoga classes, etc.On-site CafeteriaPaid sick leave according to lawAdditional 3% to Employee Provident Fund after 10 years service with Infineon MalaccaRe-employment opportunitiesProductivity incentive bonusBus service for shift employees Allocated carpark for disabled and pregnant employees
