Delivery Lead

Oversee plans while working with peers and stakeholders across lines of business, to ensure that a business architecture and roadmap is developed to address the needs and strategy of both business and technology related to call centre telephony & desktop technology

Staying up to date with industry best practices to educate clients and internal teams on the advantages of various design and implementation options to meet business and technical requirements

Initiate, plan, execute, control and close out each project or program from a business perspective, including co-ordination of cross-project and cross-department resourcing within established timelines

Maintain a good working knowledge of current infrastructure and industry trends within the distributed infrastructure area of focus

Model Safe Path demo execution best practices in a variety of delivery modalities
Conducts technical deep-dive sessions with vendors and executes short proof-of-concept efforts for business and IT

Partners with VP-level stakeholders across multiple brands to advise on business impacts to technical solutions

Coordinate and plan the overall program including pre-requisite projects, parallel interfacing source system projects across the enterprise

Take accountability for project success including on-time, on-budget, high-quality targets

Develop and define a structure and operating model for the program