Customer Success Representative - Work From Home

Job Description:

Globe Telecom is seeking a dynamic and energetic Customer Success Representative to join our team on a part-time basis, working from home in Davao City, Davao, PH. As an Associate level position, the ideal candidate will have at least 4 years of experience in customer service or a related field.

Responsibilities:
- Build and maintain strong relationships with customers to ensure their success with our products and services
- Proactively reach out to customers to provide support, gather feedback, and address any issues or concerns
- Collaborate with internal teams to develop and implement strategic plans to enhance customer satisfaction and retention
- Analyze customer data and feedback to identify trends and opportunities for improvement
- Provide training and guidance to customers on how to maximize the value of our products and services
- Act as a liaison between customers and internal teams to ensure timely resolution of any issues or escalations

Requirements:
- Energetic and passionate about providing exceptional customer service
- Strong critical thinking and strategic planning skills
- Excellent communication and interpersonal skills
- Ability to work independently and manage time effectively
- Proficiency in using CRM software and other customer support tools
- High school diploma or equivalent required, Bachelor's degree preferred

Benefits:
- Travel and spending expenses covered
- Paid sick leave
- Paid Time Off (PTO)

Working Environment:
At Globe Telecom, we leverage data to inform decisions and drive strategic initiatives. Our team is dedicated to providing top-notch customer service and ensuring the success of our customers.

Deadline to Apply: August 31, 2024

Equal Opportunity Statement:
Globe Telecom is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.