Customer Care Officer - Work From Home

Job Description:

Flowerstore.ph is seeking a dedicated and hardworking Customer Care Officer to join our team. This is a full-time, entry-level position that allows you to work from the comfort of your own home in Davao City, Davao, PH. As a Customer Care Officer, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Assist customers with placing orders, tracking shipments, and resolving any issues or concerns
- Build and maintain strong relationships with customers to ensure their satisfaction and loyalty
- Collaborate with other team members to improve processes and enhance the overall customer experience
- Keep accurate records of customer interactions and transactions
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements:
- Strong communication skills and a friendly, customer-focused attitude
- Ability to work independently and as part of a team
- Excellent problem-solving skills and attention to detail
- Leadership qualities and a cooperative mindset
- Reliable and able to meet deadlines consistently
- No prior experience required, but a willingness to learn and grow in the role

Personality Traits:
- Hardworking
- Reliable

Soft Skills:
- Leadership
- Cooperation

Benefits:
- Disability insurance
- Profit sharing
- Medical coverage

Working Environment:
At Flowerstore.ph, we focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing the best possible service to our customers, and we are looking for individuals who share our passion for excellence.

Deadline to Apply:
September 9, 2024

Equal Opportunity Statement:
Flowerstore.ph is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.