Contact Center Associate - Remote Work

Zennya, a leading provider of virtual healthcare services, is seeking a Contact Center Associate to join our remote team in Davao City, Philippines. This part-time position is perfect for individuals with at least 2 years of experience in customer service or contact center roles.

As a Contact Center Associate at Zennya, your primary responsibility will be to provide exceptional customer service to our clients through various communication channels, including phone, email, and chat. You will handle inquiries, resolve issues, and assist customers in scheduling appointments with our healthcare professionals. Additionally, you will be responsible for maintaining accurate customer records and ensuring timely follow-up on customer requests.

The ideal candidate for this role will be reliable and resourceful, with the ability to quickly adapt to new technologies and processes. Strong persuasion and presentation skills are essential for effectively communicating with customers and promoting Zennya's services. You must also demonstrate a high level of empathy and understanding in all interactions to create a positive experience for our customers.

In return for your hard work and dedication, Zennya offers a competitive benefits package that includes vision insurance, employee discounts, and profit sharing opportunities. Our working environment is built on a foundation of mutual respect and understanding, with a commitment to promoting diversity and inclusion in everything we do.

If you are passionate about helping others and have the skills necessary to succeed in a fast-paced virtual healthcare environment, we encourage you to apply for the Contact Center Associate position at Zennya. The deadline to apply is June 14, 2024.

Equal Opportunity Statement:Zennya is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.