Customer Care Manager

Job Description:

Resellee, a leading e-commerce platform based in Davao City, is seeking a motivated and reliable Customer Care Manager to join our team on a part-time basis. As a Customer Care Manager, you will be responsible for managing a team of customer care representatives and ensuring that our customers receive the highest level of service.

Responsibilities:1. Manage and lead a team of customer care representatives, providing guidance and support as needed.2. Develop and implement customer care strategies to improve customer satisfaction and retention.3. Monitor and analyze customer care metrics to identify areas for improvement.4. Handle escalated customer issues and ensure timely resolution.5. Conduct regular training sessions for customer care representatives to enhance their skills and knowledge.6. Collaborate with other teams within the company to ensure a seamless customer experience.7. Stay up-to-date on industry trends and best practices in customer care.

Requirements:1. Bachelor's degree in Business Administration or related field.2. At least 5 years of experience in customer service or customer care management.3. Strong people management and planning skills.4. Excellent communication and interpersonal skills.5. Ability to work effectively in a fast-paced environment.6. Knowledge of customer care software and systems.7. Motivated and reliable individual who can lead a team effectively.

Benefits:1. Travel & spending expenses2. Life insurance3. Dental insurance

Working Environment:At Resellee, we prioritize employee well-being through health and wellness initiatives. We believe that a happy and healthy team leads to better customer care and overall success.

Deadline to Apply: June 14, 2024

Equal Opportunity Statement:Resellee is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.