Consumer Retention Specialist

Nezda is hiring Consumer Retention Specialist.

Salary: P19,000

Qualifications:
College graduate Any 4-year course; preferably a Business Degree.
Minimum of 1-2 years experience in a Customer Service function – life insurance particularly retention.
Exposure in the Banking/Insurance Industry is a plus.
Has experience using multiple/non-traditional channels in customer servicing (chat, new media).

Job Description:
Responsible for effective execution of retention and renewal activities that will contribute to achieving target renewal premiums.
Responsible for effective execution of Customer Retention Program and In-force Management activities.
Expected to provide end-to-end customer servicing using different communication channels such as voice, email and chat.
Rebuild and maintain a relationship with direct and in-force clients.
Provide customer servicing related to inquiries, policy changes, billing and payments.
Provides recommendation and solutions to complicated scenarios.
Take escalated calls for ownership and resolution of soft complaints.

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