Job Description - Commercial Director (HOT0B4MN) Work Locations: Hilton Clark Sun Valley Resort, Clark Economic Zone, Pampanga
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
What will I be doing? As the Commercial Director, you will be responsible for performing the following tasks to the highest standards:
Assist the General Manager to complete all work related to revenue and marketing of the hotel. Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications. Lead the hotel business team to achieve relevant key indicators, ensuring the hotel's revenue and profit, and guest satisfaction meet or exceed standard requirements. Develop the hotel's annual/quarterly/monthly budget forecast and work plans, implementing them effectively. Participate in developing and implementing hotel and departmental policies and regulations. Develop marketing strategies and promotion plans to adjust to the market situation in real time. Supervise and drive the progress and implementation of marketing plans. Set clear objectives for business development and implement personal skill development and performance review trainings. Monitor and evaluate current initiated marketing activities and market dynamics. Manage the internal operation of the department to ensure that fixed assets and operational items are well maintained. Conduct regular market research and obtain information about competitors. Set pricing strategies and sales targets for the hotel. Manage special projects and other related businesses. Ensure efficient use of departmental resources. Manage human resources within the department, including selection, training, team building, and performance evaluation. Ensure that department staff are clear about their responsibilities. Take immediate corrective action when the interests of the department or hotel are jeopardized. Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills, and customer feedback. Manage departmental expenses and budgets. Prepare a forecast of the department's monthly expenses and submit it on schedule. Control departmental costs in accordance with hotel policies to avoid waste. Ensure that all system-related revenue data are accurate and compliant with Hilton international standards. Maintain communication with all operating departments within the group to maximize sales opportunities. Promote hotels in relevant industries at home and abroad. Actively participate in sales activities initiated by Hilton. Organize promotional trips for target markets. Maintain good relationships and communication with target markets. Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel. Adhere to hotel safety policies, emergency rules, and procedures. Ensure employees understand and follow the employee handbook. The department reserves the right to change or supplement the job description if necessary. Perform any other reasonable duties assigned. What are we looking for? A Commercial Director serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Hospitality: Volunteer to provide unparalleled hospitality. Integrity: Do what you should do all the time. Leadership: Strive to be a leader in both your industry and your community. Teamwork: Actively promote teamwork spirit in all work. Ownership: Take responsibility for your actions and make decisions. Now: Operate with urgency and discipline. At least 5 years of relevant management experience in international hotel chains. Good English and Chinese reading and writing skills. Able to formulate and implement operating budgets and business plans. Able to effectively market and position the brand at desired levels. Able to manage the Sales department. Able to assist the General Manager and Management in achieving the hotel's overall business objectives. Knowledgeable of political, economic and social issues, and market trends. Good communication, organizational, and presentation skills. Able to lead, guide, and develop employees. Knowledgeable of and able to deal with crises. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!
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