Client Service Specialist - Work From Home

Job Description:

Smart Communications is seeking a dedicated and resilient Client Service Specialist to join our team. This is a full-time, work-from-home position based in Davao City, Davao, PH. The ideal candidate will have at least 3 years of experience in a client service role.

Responsibilities:- Respond to client inquiries via phone, email, and chat in a timely and professional manner- Provide exceptional customer service and resolve client issues efficiently- Maintain accurate records of client interactions and transactions- Collaborate with internal teams to ensure client needs are met- Identify opportunities to upsell products or services to clients- Stay up-to-date on company products, services, and policies- Handle high-volume client inquiries during peak times- Participate in team meetings and training sessions as required- Meet and exceed client service performance metrics

Requirements:- 3+ years of experience in a client service role- Proven track record of providing exceptional customer service- Strong communication skills, both written and verbal- Ability to work independently and as part of a team- Adaptability to changing priorities and client needs- Experience in people management or leading a team is a plus- Bachelor's degree in Business Administration or related field is preferred

Personality Traits: Dedicated, ResilientSoft Skills: Adaptability, People Management

Benefits:- Joining Bonus- Paid Overtime- Disability Insurance

Working Environment:We strive for a harmonious workplace where collaboration and respect prevail. Our team values diversity and inclusivity, and we encourage open communication and creativity.

Equal Opportunity Statement:Smart Communications is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified individuals are encouraged to apply.

Deadline to Apply: June 11, 2024

Join Smart Communications and be a part of a dynamic team dedicated to providing exceptional client service in a remote working environment. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.