Chat Support Representative - Remote Work

Job Description:

We are seeking a passionate and driven Chat Support Representative to join our team at SM Investments Corporation. This is a remote work opportunity based in Davao City, PH. As an entry-level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer support.

Responsibilities:
- Respond to customer inquiries and issues efficiently and effectively through chat support
- Provide excellent customer service and ensure customer satisfaction
- Troubleshoot technical issues and provide assistance in a timely manner
- Collaborate with team members to address any ongoing challenges
- Utilize time management skills to prioritize tasks and meet deadlines
- Make quick and informed decisions to resolve customer concerns

Requirements:
- Strong passion for customer service and helping others
- Driven to succeed and exceed customer expectations
- Excellent time management skills
- Strong decision-making abilities
- Ability to work independently in a remote environment
- High-speed internet connection and a quiet workspace
- Fluent in written and spoken English
- Must be based in Davao City, Davao, PH

Benefits:
- Parental leave
- Retirement plan
- Company-provided equipment
- Opportunity to work in a dynamic and innovative environment

Equal Opportunity Statement:
SM Investments Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: August 26, 2024

If you are a motivated individual with a passion for customer service, we encourage you to apply for the Chat Support Representative position with SM Investments Corporation. Join us in our mission to provide top-notch support to our customers and grow professionally in a rewarding remote work environment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.