**Job Title:** Call Center Assistant - Remote Work
**Company:** Smart Communications
**Location:** Davao City, Davao, PH
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
### **Job Description**
Smart Communications is on the lookout for a dedicated and enthusiastic Call Center Assistant to join our dynamic team. In this remote part-time role, you will be the first point of contact for our customers, ensuring they receive high-quality service and support. We value curiosity, innovative thinking, and the ability to adapt to an ever-changing environment. If you are resourceful and hard-working, this could be the perfect opportunity for you!
### **Responsibilities**
As a Call Center Assistant, you will be responsible for:
- **Customer Support:** Handle incoming calls promptly and professionally, addressing customer inquiries, concerns, and requests with empathy and accuracy.
- **Issue Resolution:** Identify and troubleshoot issues reported by customers, providing effective solutions while ensuring satisfaction and maintaining rapport.
- **Documentation:** Accurately document all customer interactions and transactions, including inquiries, complaints, and feedback in our internal systems.
- **Follow-Up:** Conduct follow-up calls as necessary to ensure resolutions are satisfactory and enhance customer loyalty.
- **Collaboration:** Work closely with team members and other departments to escalate unresolved issues and share customer insights that could help improve our services.
- **Meeting Targets:** Strive to meet individual and team performance targets related to call handling, customer satisfaction, and response time.
- **Training Participation:** Engage actively in training sessions and workshops to develop product knowledge and customer service skills.
- **Process Improvement:** Share feedback on customer interactions and suggest enhancements for processes that can improve service delivery and efficiency.
### **Requirements**
To be successful in this role, candidates must possess the following:
- **Educational Background:** High school diploma or equivalent; further studies in related fields is a plus.
- **Technical Skills:** Proficiency in using computers and standard office software, as well as experience with call center software and CRM systems is beneficial but not required.
- **Resourcefulness:** Ability to think critically and implement effective solutions to meet customer needs promptly.
- **Work Ethic:** A strong commitment to hard work and dedication to providing exceptional customer service.
- **Soft Skills:**
- Excellent planning and organizational skills to manage calls and documentation effectively.
- Exceptional attention to detail to ensure accuracy in all customer interactions and record-keeping.
- **Communication Skills:** Strong verbal communication skills in English and Filipino, with the ability to communicate clearly and effectively.
- **Availability:** Flexibility to work varying shifts as required, including evenings and weekends, based on customer demands.
### **Benefits**
- **Travel Opportunities:** Experience personal and professional growth through various travel opportunities.
- **Gym Membership:** Stay fit and healthy with a complimentary gym membership.
- **Life Insurance:** Enjoy peace of mind with our comprehensive life insurance plan.
### **Working Environment**
At Smart Communications, we encourage a culture of curiosity and questioning. Our work environment is designed to inspire innovation and growth, fostering a positive atmosphere where team members can share ideas and contribute to creative solutions.
### **Equal Opportunity Statement**
Smart Communications is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other status protected by law.
### **Application Deadline**
Interested candidates are encouraged to apply by **October 5, 2024**. Join us at Smart Communications and be a part of a team that values your contribution and supports your growth!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
