Associate Vice President - Healthcare

LOCATION: CEBU CITY JOB TITLE: ASSOCIATE VICE PRESIDENT - HEALTHCARE

Roles & Responsibilities
Delivery towards customer in liaison with Process HeadMeeting customer expectations and targets in terms of Contractual obligations.Productivity /efficiency metrics proposals, implementation and follow-upAdministrative aspects including reporting, business reviews etc.Development & implementation of strategies to ensure customer satisfaction & retentionMonitor project progress, identify and mitigate risks, and adjust strategies as neededPlan & strategize Transformation Initiatives to meet customer expectations.Managing Account EBITDA and P&L Margins.
Desirable Skills
Knowledge of principles and processes for providing best in class customer support servicesShould have exceptional leadership and mentorship abilities.Knowledge of managing Healthcare Operations both Voice and Non-Voice channels12+ years' experience in Customer Service domain within minimum 5-6 years in Healthcare Domain with Knowledge in Complaints Handling and Compliance, Regulatory Issues.Superior communication (oral, written), presentation, and interpersonal skillsEffective client managementExcellent decision-making skills.Experienced in setting goals and driving objectivesDemonstrated ability to develop and implement process enhancements including technology and performance.