Workplace Delivery Manager
Apply remote type: On-site locations: Taguig, Philippines
Time type: Full time
Posted on: Posted Yesterday
Job requisition id: REQ397119
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Transforming to the Workplace Team of the FutureCommitment to deliver the best level of service every time through obsessive attention to detail.Ensures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs.Proactive checks to agreed schedule, reviewing ping reports from a proportion after business hours so Occupants come back to a refreshed and clean workplace.Ensure there is a highly proactive, responsive, dynamic, and agile team.Client/Stakeholder Management (in support of the Site lead)Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.Deliver an exceptional quality of service to the Client, as reflected by Client feedback.Leadership / Staff ManagementActively encourage an environment that supports teamwork, cooperation, service, performance excellence, and personal success.Proactively manage the team to deliver Delight.Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors.Operations ManagementFunctional operational control to deliver excellence every time.Implement service tasks, procedures, and policies and measure performance.Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered.Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services.Provide comprehensive workplace management for the office premises.Implement and manage the change control process.Resolve user's complaints and concerns with solutions and follow up.Be able to resolve problems or improve operations.Implementation of service tasks, procedures, and policies.Prepare risk assessments for self-delivery.Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations.Report building incidents following set escalation channels with measures and solutions.Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management.Coordinate, manage, and oversee vendors to perform a wide range of workplace-related services.Ensure service deliverables meet SLAs and KPIs.Work with all related parties on the timely delivery of all services.Ensure up-to-date information on Client's Property Services SharePoint.When necessary, raise risks to Workplace Experience Site/City Lead for further investigation.Continuous Improvement implementation.Cost-saving mindset that drives value for service at every level.Conduct data analysis reports when necessary.Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations.CANDIDATE SPECIFICATION: KEY SELECTION CRITERIAIdeal ExperienceExcellent verbal and written communication skills as well as presentation skills.Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements.Strong analytical, organization, and administration skills.A minimum of 5 years in the facility management industry/hospitality industry.An added benefit would be a Bachelor's degree in facilities management, building, business, or other related field; however, this is not a must.Fluent in English.Critical Competencies for Success (with corresponding 'I am JLL behaviours')Client Focus & Relationship Management – 'I Value my Customers'People Management and Team Leadership – 'I am a Team Player'Program Management & Organizational Skills – 'I am Proactive'Problem Solving & Strategic Thinking – 'I am Innovative'Other Personal CharacteristicsDetail-focused and proactive in nature.Self-motivated.Exhibits honesty & trustworthiness.Open to new ideas & willing to challenge the status quo.Works well with diverse teams from various countries/cultures.KEY STAKEHOLDERSManagement StaffClient RepresentativesClient Occupants / End-usersVendor StaffDIRECT REPORTSWorkplace Delivery Assistant Manager
REPORTING TOWorkplace Experience City Lead
Location:On-site – Taguig, Philippines
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
#J-18808-Ljbffr