Service Delivery Manager

Primary Technical abilities: • Breathe of experience in Infrastructure solutions: Datacenters, Clouds, Network, Security. • Depth of experience on at least one of the areas in Infrastructure solution • Project management skills • Experienced in managing or coordinating teams in a complex organization • Knowledgeable on Operations KPI – Ticket Mgt to Infrastructure KPIs (e.g. Backup completeness, Recovery RTO/RPO, Infra Utilization improvement) • Solid experience in ITIL processes mgmt (ITIL certified minimum) • Solid experience in Services Management Secondary Technical abilities: • Has worked in an multi-cultural environment • Innovative methodologies such as Agile or DevOps • CMMI experience Behavior abilities: • At least 10yrs experience in Infrastructure delivery • 5years experience in Services Delivery management • Customer service oriented • Leadership & entrepreneurship (owner-mindset) • Ability to organize, to federate and coordinate • Capacity to adapt with flexibility • Convincing & influence • Rigorous and organised • Self-motivated, eager to learn and grow in the I.S. profession • Team player must be able to work with people within and outside of the IT department. • Excellent communication skills, verbal and written. English speaking mandatory • Ability to analyze and synthesize situations • Ability to Understand the business constraints • Willing to do some traveling • Dedication Technical Environment: • Public and Private Cloud – OnPrem, Azure, AWS, GCP (at least 2) • OS/Cloud Maintenance & Monitoring/Utilization/Capacity • Back-up and Storage • Disaster Recovery • Network Layer – Switches, Firewalls, voip • Ticket Management and Critical Incident Management