Workforce Services Senior Analyst

Details of the offer

Responsibilities:
Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting).
Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled.
Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality.
Manage internal and external audits with processes and controls in place.
Conduct monthly coaching and performance feedback to their direct reports

JOB QUALIFICATIONS:
With 3-years overall workforce management (WFM) related experience (at least 1-year supervisory experience)
Required experience in either of the following skills: RTA (Real Time Adherence), Scheduling, Capacity Planning and Forecasting
SALARY OFFER: 32K TO 43K (Negotiable)

LOCATION: Taguig, Uptown Bonifacio Tower 3


Nominal Salary: To be agreed

Source: Grabsjobs_Co

Job Function:

Requirements

Hr Generalist

A. Recruitment - Conducts timely recruitment activities to fill-out all assigned job vacancies within the established turn-around-time. - Submits accurate we...


Outpost Specialty Concepts Inc. - National Capital Region

Published a month ago

Compensation And Benefits Specialist

The Compensation and Benefits Specialist is responsible for implementation and administration of the Company's compensation and benefits programs and policie...


Dempsey Resource Management Incorporated - National Capital Region

Published a month ago

Nonvoice - Weekends Off - Newbie Account

For regular employees, we offer an industry-leading benefits package that includes: • Competitive Salary • 13th Month Pay • HMO with 3 free Beneficiaries on ...


Caldwell Communications - National Capital Region

Published a month ago

Hr Business Partner, Field - Cs - Hr

Job ID: 2769451 | Support Services Amazon S.A.R.L.A.U. At Amazon we're working to be the most customer-centric company. To get there, we need exceptionally t...


Amazon - National Capital Region

Published a month ago

Built at: 2024-12-24T01:13:47.380Z