Workforce Manager - Pioneer Team

Looking for a new challenge? Join a company where YOU matter!

We are looking for an awesome and talented Workforce Management professionals for our growing #happy@work WFM team!

Workforce ManagerWorkforce Assistant ManagerWorkforce Team LeadWorkforce SchedulerWorkforce Real Time Analyst Responsibilities: Manage performance of a team comprised of a Workforce Lead and Workforce AnalystsRoll out agent schedules that meet required and committed capacity for programs assigned on a weekly basisForecast resource requirements and create a seat capacity planningConduct formal employee performance reviews, establish development plans, initiate promotions, pay adjustments, disciplinary actions, and terminationsCreate and maintain meaningful dashboards and reports Requirements: Must have at least 2-3 years of experience as a Workforce Supervisor or ManagerMust have experience in handling a team of leads and workforce analystsAbility to properly handle escalated complaints and diffuse conflictAbility to learn new concepts and quickly, and remain current with the technology and tools that support the requirements of the teamAbility to operate within a challenging and fast-paced environmentAbility to multi task, shift focus between the queue and follow-up to ensure all calls are answered within an appropriate time frameAble to embrace change within the account, team and managementDetermined leader and can motivate the team to performApproachable and exudes patience when asked for guidanceContribute to employee life cycle decisions by communicating with Manager regarding status of employee's performance or any issues that could result in performance plans or disciplinary action Other info: Application Process: 1 Day hiring (Onsite application process)Work set up: OnsiteSchedule: ShiftingSalary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer
What's in it for you?

Our people enjoy some amazing perks, check out a few below:

Competitive salary packageExciting employee engagement activitiesFast career growthFree ParkingAccessible locationHMO (Free Dependent)OT/Holiday payLeave credits and conversionsNight differentialUncapped annual appraisal2 days off
And most importantly, you'll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us: Please make sure to complete this application form: linktr.ee/iopexphLinkedIn: Alyana Sia