Workforce Manager

WFM application knowledge, Iex , Genesis, Aspect , etc.Knowledge of Call center operation with respect to call management arrival pattern Relevant Experience - 8-10 years of relevant experience, with 3-4 years of Experience as MLM College Graduate (Postgraduate) Understanding of Operations levers, Delivery & BPS industryVery strong domain knowledgeIndustry knowledgeOperations managementFinancials, P&LClient Management Skills, Customer CentricityPeople/Team Management SkillsAnalytical skillsExcellent Communication SkillsProblem SolvingDecision MakingHas the ability to make complex judgments and solutions based on analytical thought and selecting complex alternatives