Wfm Lead

WFM Lead: PRINCIPAL RESPONSIBLITIES: Prepare and maintain headcount and capacity planners for processes assigned.Preparing forecasts for volume, productivity and shrinkagesPreparing monthly reports for individual accountsValidate production and non-production hiring and/or internal movements.Analysis of scheduling outputs and recommend changes whenever necessary.Coordinate with internal and external stakeholders on items related to capacity planning and hiring.Coordinate with cross-functional teams on matters related to resource planning and movements.Supervise and train team members performing work tasks and responsibilities. CANDIDATE SPECIFICATION: Education Qualification -The applicant should necessarily have completed Bachelor's degree preferably of Math or Sciences Major.Must have 2-5 years WFM experience in a BPO settingCandidate shall be responsible for all risk management & compliance activities as applicable to this functional role. CRITICAL SKILLS REQUIRED: Good working knowledge of computer i.e., MS-Office, Above average MS Excel knowledge is required.Excellent verbal & written communication & presentation skills.Good Interpersonal & people management skills with good problem solving approach.Expert knowledge of service proceduresGood analytical skills for MIS, number crunching & reporting to internal & external customers.WFM Tool Competency (IEX, eWFM , etc..)RTA/ MIS Experience is advantageous.Can work with minimal supervision and has initiative.