**Job Title:** Web Chat Specialist - Work from Home
**Company:** Workbean
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 3
---
**Job Description:**
Workbean is seeking a dedicated and energetic **Web Chat Specialist** to join our dynamic team remotely. In this part-time role, you will play a crucial part in enhancing our customers' experience by providing timely and accurate information through our web chat platform. If you are a hardworking individual with a flair for creativity and a passion for excellent customer service, we want to hear from you!
**Key Responsibilities:**
1. **Customer Engagement:**
- Respond promptly to incoming chats and provide friendly, helpful assistance to customers regarding inquiries, product information, and order status.
- Maintain a professional tone and demeanor while interacting with customers at all times.
2. **Problem-Solving:**
- Address customer concerns by identifying issues and providing effective solutions or escalating cases as necessary.
- Utilize product knowledge to resolve customer inquiries efficiently and ensure high levels of satisfaction.
3. **Documentation:**
- Keep accurate records of customer interactions, including inquiries, complaints, and resolutions, in our customer relationship management (CRM) system.
- Generate reports on common issues and trends to help improve service efficiency and product offerings.
4. **Collaboration:**
- Work closely with team members and other departments to share customer feedback and enhance overall service delivery.
- Participate in brainstorming sessions to develop creative solutions for common customer issues and improve chat scripts for a more engaging experience.
5. **Continuous Learning:**
- Stay updated on product changes, promotions, and industry trends to provide current and relevant information to customers.
- Engage in training sessions and development initiatives to enhance personal skills and knowledge.
6. **Adherence to Policies:**
- Follow company guidelines and protocols while interacting with customers and managing chat interactions.
- Ensure compliance with data protection regulations to maintain the confidentiality and integrity of customer information.
**Requirements:**
- **Experience:**
- Minimum of 3 years of experience in a customer service role, preferably in web chat support or a related field.
- **Education:**
- High school diploma or equivalent required; bachelor's degree in a relevant field is a plus.
- **Technical Skills:**
- Proficient in using web chat software and CRM systems; experience with ticketing systems is an advantage.
- Strong computer skills, including familiarity with Microsoft Office Suite and other relevant tools.
- **Personality Traits:**
- Hardworking: Demonstrates commitment and perseverance in achieving assigned tasks.
- Energetic: Brings a positive and enthusiastic attitude to the workplace, promoting a lively environment.
- **Soft Skills:**
- Time Management: Ability to handle multiple chats effectively while maintaining quality in responses.
- Creativity: Capable of thinking outside the box to propose new approaches to customer engagements.
**Benefits:**
- Retirement plan
- Parental leave
- Dental insurance
**Working Environment:**
At Workbean, we pride ourselves on cultivating a dynamic workplace that values teamwork, fostering innovation, and achieving shared success. We support each other in our endeavors as we strive to deliver exceptional service and solutions to our customers.
**Application Deadline:** ********
**Equal Opportunity Statement:**
Workbean is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds and experiences.
---
Join us at Workbean as we work together to create meaningful customer interactions and drive success! Please submit your applications through our career portal by the deadline listed above.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
