**Job Title**: Web Chat Representative
**Company**: Sprout Solutions
**Location**: Antipolo, Calabarzon, PH
**Job Type**: Part-Time
**Seniority Level**: Associate Level
**Required Experience**: 2 years
---
### Job Description:
Sprout Solutions is seeking a dedicated and resilient **Web Chat Representative** to join our team. As a Web Chat Representative, you will serve as the first point of contact for our customers, providing exceptional support and fostering positive relationships through effective communication via web chat. This role requires a commitment to quality and a proactive approach to problem-solving, in alignment with our company's dedication to high standards in all aspects of our work.
### Key Responsibilities:
- **Customer Interaction**: Engage with customers via web chat in a professional and friendly manner, addressing inquiries, providing information, and resolving any issues they may have.
- **Issue Resolution**: Quickly assess customer needs and provide appropriate solutions. Troubleshoot and assist customers with product or service-related issues in a timely manner.
- **Research and Information Gathering**: Conduct thorough research to enhance your knowledge of our products and services, ensuring accurate and updated information is provided to customers.
- **Documentation**: Maintain orderly records of customer interactions and transactions. Document any feedback, concerns, or trends that arise during chats for further analysis and reporting.
- **Collaborative Support**: Work closely with team members and other departments to ensure a high-quality customer experience. Share insights and strategies that can enhance customer satisfaction and product knowledge across the team.
- **Quality Assurance**: Participate in ongoing training sessions and feedback processes to improve performance and ensure adherence to quality standards in customer support.
- **Performance Metrics**: Meet or exceed individual and team performance metrics related to customer satisfaction, response time, and issue resolution effectiveness.
### Requirements:
- **Experience**: A minimum of 2 years of experience in customer service, preferably in a web chat or digital interaction environment.
- **Education**: A high school diploma is required; a degree in a relevant field is a plus.
- **Technical Skills**: Proficient in using web chat platforms, CRM systems, and MS Office Suite. Familiarity with basic technical troubleshooting.
- **Personality Traits**:
- Dedicated to providing excellent service and going the extra mile to meet customer needs.
- Resilient in the face of challenges, with the ability to manage stress and maintain composure.
- **Soft Skills**:
- Exceptional attention to detail to ensure accurate information is provided to customers.
- Strong research abilities to quickly find solutions or escalate issues as necessary.
- Excellent verbal communication skills to convey information clearly and effectively.
### Benefits:
- **Remote Work Flexibility**: Enjoy the opportunity to work from home while maintaining a work-life balance.
- **Travel & Spending Expenses**: Receive coverage for certain business-related travel and spending, should the role require it.
- **Training & Professional Development**: Participate in ongoing training programs aimed at enhancing your skills and career growth within the company.
### Working Environment:
At Sprout Solutions, we prioritize quality in all aspects of work, products, and services. We are committed to creating a supportive and engaging environment that encourages collaboration and continuous improvement.
### Application Deadline:
Please submit your application by **October 5, 2024**.
### Equal Opportunity Statement:
Sprout Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
