**Job Title:** Web Chat Representative
**Company:** FlySpaces
**Location:** Davao City, Davao, PH
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
**Job Description:**
FlySpaces is seeking a proactive and dynamic Web Chat Representative to join our growing team in Davao City. This entry-level position offers an exciting opportunity to connect with our clients through various digital platforms, ensuring their queries are addressed promptly and effectively. As part of a forward-thinking company, you will be encouraged to unleash your creativity in a supportive environment that values innovative ideas and solutions.
**Key Responsibilities:**
1. **Customer Engagement:**
- Respond to customer inquiries via web chat in a timely and friendly manner.
- Provide accurate information about FlySpaces' products, services, and promotions.
- Identify and understand customer needs to suggest appropriate solutions.
2. **Order Management:**
- Assist customers in placing orders, making bookings, or accessing services through the web platform.
- Collaborate with the sales team to follow up on leads generated through chat interactions.
3. **Issue Resolution:**
- Investigate and resolve customer complaints or concerns efficiently, escalating issues when necessary.
- Maintain a record of customer interactions and transactions to ensure accountability and follow-up.
4. **Feedback and Improvement:**
- Gather insights from customer interactions to identify trends or areas for service improvement.
- Provide regular feedback to the management team regarding common issues and suggestions for enhancing the user experience.
5. **Team Collaboration:**
- Collaborate with colleagues across departments to ensure seamless communication and shared knowledge.
- Participate in training sessions and team meetings to continuously improve product knowledge and customer service skills.
6. **Performance Tracking:**
- Meet set performance metrics, including response times, customer satisfaction ratings, and resolution times.
- Participate in quality assurance measures to enhance the overall customer service experience.
**Requirements:**
- **Education:** Bachelor's degree or equivalent experience in a related field is preferred.
- **Experience:** Minimum of 1 year in a customer service role, preferably in an online or chat support environment.
- **Technical Skills:** Proficient in using computers and popular web chat tools; familiarity with CRM software is a plus.
- **Communication Skills:** Excellent verbal and written communication skills in English are essential; proficiency in Filipino is an advantage.
- **Personality Traits:**
- Reliable: Consistently dependable and takes ownership of tasks.
- Resourceful: Effectively navigates challenges and finds innovative solutions.
- **Soft Skills:**
- Leadership: Demonstrates initiative and the ability to inspire confidence in customers and team members.
- Creativity: Thinks outside the box to find unique solutions to customer needs and enhance service delivery.
**Benefits:**
- **Gym Membership:** Enjoy a comprehensive gym membership to maintain your wellness and promote a healthy work-life balance.
- **Travel and Spending Expenses:** Opportunities for travel and compensated expenses for work-related activities.
- **Company Equipment:** Provision of necessary equipment to facilitate remote work or office tasks.
**Working Environment:**
Join a vibrant team that celebrates creativity and nurtures innovation. Experience a culture that values diverse ideas and fosters personal and professional growth. At FlySpaces, we believe in empowering our employees to unleash their creative potential, making a significant impact on our customer experience.
**Deadline to Apply:** September 19, 2024
**Equal Opportunity Statement:**
FlySpaces is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
