Web Chat Manager

Job Description:

San Miguel Corporation is seeking a part-time Web Chat Manager to join our team in Davao City, Philippines. As an Associate Level position, the ideal candidate will have at least 5 years of experience in a similar role. We are looking for someone who is adaptable, confident, and possesses strong project management and analysis skills.

Responsibilities:
- Manage and oversee the web chat platform, ensuring smooth operations and high customer satisfaction
- Develop and implement strategies to improve the efficiency and effectiveness of the web chat system
- Train and supervise a team of web chat agents, providing guidance and support as needed
- Analyze data and metrics to identify trends and make recommendations for improvement
- Collaborate with other departments to ensure a seamless customer experience across all channels
- Stay up-to-date on industry trends and best practices in web chat management

Requirements:
- Bachelor's degree in a related field
- 5+ years of experience in web chat management or a similar role
- Strong project management and analytical skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and web chat platforms

Benefits:
- Joining Bonus
- Visa sponsorship
- Remote work flexibility

Working Environment:
At San Miguel Corporation, we strive to inject a sense of joy and vibrancy into the work environment. We believe in fostering a positive and inclusive culture where all employees feel valued and supported.

Deadline to Apply:
September 6, 2024

Equal Opportunity Statement:
San Miguel Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees can thrive.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.