**Job Title:** Web Chat Assistant
**Company:** Ayala Corporation
**Location:** Davao City, Davao, PH
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Experience:** 1 Year
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**Job Description:**
Ayala Corporation is seeking a motivated and enthusiastic Web Chat Assistant to join our dynamic team in Davao City. As a Web Chat Assistant, you will play a pivotal role in delivering exceptional customer service through online chat channels. You will engage with our clients, answer inquiries, and provide solutions in a timely and accurate manner. This position is perfect for individuals who are driven by results and have a strong desire to contribute to a leading organization while fostering an entrepreneurial spirit.
**Key Responsibilities:**
1. **Customer Engagement:**
- Respond promptly to web chat inquiries and engage with customers in a friendly, professional manner.
- Understand customer needs and provide appropriate assistance or solutions regarding products and services.
2. **Issue Resolution:**
- Identify and troubleshoot customer issues, escalating to relevant departments when necessary.
- Ensure all customer concerns are effectively addressed and resolved to enhance customer satisfaction.
3. **Data Management:**
- Accurately document customer interactions and update CRM systems with relevant information.
- Maintain records of customer feedback, product inquiries, and common issues to improve service delivery.
4. **Collaboration:**
- Work closely with the marketing and customer service teams to provide insights and feedback from customer interactions.
- Participate in team meetings, contributing ideas for service improvement and customer engagement strategies.
5. **Creativity and Initiative:**
- Utilize creative problem-solving skills to develop innovative solutions for common customer inquiries.
- Proactively suggest enhancements to chat scripts, FAQs, and other online resources to improve customer experience.
6. **Performance Monitoring:**
- Track personal performance metrics and strive for continuous improvement in productivity and customer satisfaction ratings.
- Engage in ongoing training and career development opportunities offered by the company.
**Requirements:**
- **Education:** Bachelor's degree or equivalent experience in customer service, communication, or related fields.
- **Experience:** Minimum of 1 year of experience in customer service or a high-paced support environment, preferably in a web-based or chat role.
- **Technical Skills:** Proficiency in using chat software, CRM platforms, and Microsoft Office Suite.
- **Personality Traits:**
- Energetic, enthusiastic, and passionate about providing exceptional customer service.
- Driven to achieve goals and high performance standards.
- **Soft Skills:**
- Strong creativity in developing engaging conversations with customers.
- Leadership qualities, demonstrating initiative and the ability to work independently.
- Excellent interpersonal communication skills with a strong command of the English language, both written and verbal.
**Working Environment:**
At Ayala Corporation, we nurture an entrepreneurial atmosphere, encouraging innovative thinking and collaboration even within an established organization. We believe in empowering our team members to take ownership of their roles and contribute meaningfully to our company's success.
**Benefits:**
- Comprehensive medical coverage.
- Paid Time Off (PTO) to ensure work-life balance.
- Relocation allowance for qualified candidates.
**Application Deadline:** September 19, 2024
**Equal Opportunity Statement:**
Ayala Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds and experiences.
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If you are ready to take on this exciting opportunity and drive your career forward with a leading organization, we invite you to apply for the Web Chat Assistant position today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
