OverviewFounded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries. Talent Acquisition delivered with Speed and Quality that's the TASQ guarantee!Website: http://www.tasq.workJob Description:The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production. It is also responsible for developing and improving the process-specific curriculum, conducting training needs analysis, creating content to meet the client-set updates, organizing cross- and up-skill training, and reporting to process owners. Essential Functions:Classroom ManagementModules/Up-training/InitiativesIndividual Development (Production, QA Score)Other Functions: Create training dashboard and attend in weekly/monthly business review, Partake during client visits, Support processes in migration phase, Steps up for the process in the absence of the Assistant ManagerPerformance parametersPrimary Internal InteractionsPrimary External Interactions Job Qualifications:Active USRN License, at least 1 year of teaching/training experience in either BPO or academe setting Technical Skills:Above average knowledge of MS Office applications (PowerPoint, Excel, Word) based on graded virtual simulationEssential knowledge in internet usage and efficient email handling based on graded virtual simulationBasic familiarity in use of projector, sound system and online-based trainingRequisite background in contact center administrationSystematic scheduling and good estimation of training timelineCompetent Training and Data ManagementDetermines system utilization requirements and testing systems Process Specific Skills:Domain expertiseDemonstration of profound familiarity and technical skill relevant to the processUnderstanding and demonstrating the knowledge of end-to-end processes and appreciation of critical parametersContinuous update and development of training module and good estimation of training timelineHigh-quality knowledge on developing instructional modules and teaching aids in a simplified mannerAble to identify with and comprehend data and new informationPlanning and Organizing skills - ability to prioritize the tasks and deliver assigned task per deadlinesExecution of providing customer service Soft Skills:Verbal and written communication skills of at least B2 in HLEAPAbove average presentation skillsSelf-disciplined and results orientedCoaching and mentoring skillsFlexibility and urgency to handle pressureAbility to discharge the responsibilities in a conflicting environmentProblem identification and analytical abilityAbility to multi taskInterpersonal SkillsCustomer Service FocusTeam Work and AdaptabilityAbility to work with cross-cultural staffListening and time management skillsManagement principles, human resources procedures, customer service and computer skills