Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, and now radiology, through the recent combining of forces with Advocate RCM. Focused on Revenue Cycle Management and Advisory services, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities. Job Summary The Trainer, Service Delivery at Ventra plays a vital role in onboarding new Ventra colleagues and educating our service delivery teams on processes required to serve our clients. The Trainer is responsible for delivering and assisting with the training programs that will improve the effectiveness and success of our colleagues. The Trainer will conduct regular training activities for new and existing colleagues to ensure ongoing excellence in our service delivery. Essential Functions And Tasks Delivers and facilitates structured training and development programs and initiatives in support of the company's service delivery initiatives. Provides continual training support and facilitation, based upon service delivery observations. Provides observations and coaching requested by functional Learning & Development partners – and/or cross department leadership – specific to identified service performance gaps. Other responsibilities may include reporting on training metrics, service delivery observations and feedback, and other training administration work as required. Facilitate training for newly hired and existing colleagues of Ventra on specific processes and quality standards. Assistance with creating and updating training materials to address initial and ongoing training needs for service delivery. Education And Experience Requirements The Trainer will be a seasoned training professional, with Customer Service, Coding, AR, and/or call center experience. Bachelor's degree with an emphasis on education, healthcare, or related field. Three or more years of relevant experience, preferably in an international corporate setting. Healthcare and technology-focused experience strongly desired. Experience in working with virtual training solutions, such as Teams, Zoom, WebEx, etc. Fluent in English. Knowledge, Skills, And Abilities Delivering education to new and incumbent Ventra colleagues. Developing, establishing, and conducting classroom-based and virtual classes via web conference tools. Developing presentations for classroom and web conferences using adult learning methods. Consistently updating management on progress of new colleague development and progress. Possess the ability to assimilate new information quickly. Use creativity to enhance classroom education and presentation materials. Articulate and utilize proper grammar in daily conversation and development of written materials. Strong organizational skills with ability to prioritize work, manage deadlines and adjust to business needs. Ability to act with a sense of urgency and manage multiple tasks and stringent deadlines. Ability to communicate with diverse personalities in a tactful, mature, and professional manner. Ability to remain flexible and work within a collaborative and fast paced environment. Understand and comply with company policies and procedures. Strong oral, written, and interpersonal communication skills.
