Text Chat Operator (Office-Based)

Description: As an IM Chat Moderator, your primary goal is to foster satisfaction, interconnectedness, and a sense of belonging among subscribers. Your daily tasks include responding to messages and building strong online relationships for prolonged, active, and enjoyable website engagement. This role may involve addressing a diverse range of topics and ensuring that the conversations align with the platform's guidelines and community standards, providing a safe and enjoyable experience for all users.Job Duties and Responsibilities: -Respond to diverse subscribers' messages and engage effectively in conversations in a timely and professional manner.-Utilize creative communication skills with tact and empathy to provide a personalized and fun experience for the subscribers.-Adept in soft skills, particularly in emotional intelligence and interpersonal communication.-Adhere to company and client policies and guidelines.-Keep detailed records of subscribers' interactions and any issues that may arise.-Meet daily and weekly targets for chat interactions.Requirements: -Exceptional oral and written communication skills in English, demonstrating creativity and adaptability when handling sensitive or challenging discussions.-Strong multitasking and prioritization abilities for efficient subscriber support.-Emotionally understanding of the subscribers' needs and perspectives.-Thrives independently and collaboratively as a valuable team member.-Open to flexible and shifting schedules, accommodating changing work hours.