Technical Support Training Specialist

Details of the offer

Location: BGC Taguig
Schedule: Shifting
Set-Up: Hybrid
Salary: 45,000 PHP (Negotiable depends on the experience)

Nityo Infotech is on the lookout for talented individuals to join our team as IT Service Desk Trainers! If you have a passion for technology and leadership, we want to hear from you.

Qualifications:

Bachelor's degree in Information Technology, Business or equivalent preferred.
At least 2+ years of relevant experience
Proven experience in designing and delivering training programs for new hires, particularly in a call center or service desk environment.
Proficiency in creating engaging training materials using tools such as PowerPoint, Canva, and Articulate 360.
Strong presentation and facilitation skills, with the ability to adapt training content to meet diverse learning styles.
Experience in developing curriculum that aligns with organizational goals and performance metrics.
Ability to assess training effectiveness and implement improvements based on feedback and performance data.
Familiarity with quality assurance processes and standards within a call center setting.
Experience in conducting call monitoring and evaluations to ensure compliance with company policies and customer service standards.
Knowledge of key performance indicators (KPIs) relevant to service desk operations and the ability to analyze performance data.
Experience in providing constructive feedback to agents based on QA evaluations and developing action plans for improvement.
Excellent communication and interpersonal skills, fostering a positive learning environment.
Strong organizational and time management abilities to handle multiple training sessions and projects simultaneously.
Ability to collaborate effectively with cross-functional teams to enhance training and quality assurance initiatives.
Familiarity with learning management systems (LMS) and other training technology.
Basic understanding of customer service software and tools used in call center environment


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Job Function:

Requirements

Wfm Workforce Planner/Real Time Analyst/Scheduler - Pioneer Team

Showcase your talents. Create your success story with us! We are looking for an awesome and talented Workforce Management professionals for our growing #hap...


Iopex Technologies Philippines - Taguig - National Capital Region

Published 17 days ago

Trainer/Training Specialist

Primary Duties and Responsibilities: • Ensure that training and assessments happen as per statutory requirements. • Give feedback and coach trainees on key j...


Recruiterph - National Capital Region

Published 16 days ago

Operational Trainer - Makati City

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will di...


Unitedhealth Group - National Capital Region

Published 17 days ago

Certification Trainer

Our people are  ambitious and humble , believing in what they do and convinced that our purpose is  shaping a world of trust . With  responsibility  and  ope...


Bureau Veritas Group - National Capital Region

Published 17 days ago

Built at: 2024-11-22T03:15:40.862Z