Are you passionate about technology and driven to combat cybercrime? Join Hornetsecurity, a leading international cybersecurity company with 18 offices worldwide and headquarters in Germany. We have just opened a new office in Cebu (IT Park) and are looking for dedicated Technical Support Specialists (m/f/d) to join our team and help us safeguard businesses from cyber risks. If you're excited about solving technical challenges and making a difference in the world of cybersecurity, we want to hear from you!
Tasks You will diagnose and resolve our corporate clients' technical issues over the telephone, email and online chat in the areas of system configurations, product functionality and bugs/ enhancements. You build personal customer relationships and focus on offering an awesome customer experience. You escalate issues to our development team and co-ordinate such issues until they are solved. You convey customer feedback to product development staff. You keep customers informed on how and when issues are resolved. You interact with other teams to provide a comprehensive and high-quality support. You help in user education. Requirements You have excellent logical, analytical and problem-solving skills. You possess good customer etiquette and the ability to manage high profile customers well under pressure. You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat etc. You have a good understanding of basic networking protocols. You possess excellent English communication skills, both written and verbal. Any other language is a plus. You are a quick learner and self-starter . Bonus Skills (you get plus points)
Knowledge/experience with Hyper-V and/or VMware virtualization platforms. Experience as a network/system administrator or Technical Support representative. Deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model). Knowledge/experience with Microsoft VSS. Benefits Free space for innovation and independent action in a fast-growing international company with a promising future. Short decision paths and flat hierarchies in an open work atmosphere. Personal and professional development opportunities. No dress code – you can come to work as you like. Do you want to help us shape the future of Cyber Security? We look forward to receiving your application!
